Summary
Accomplished and Experinced IT Support Analyst seeking to leverage extensive background in Data Center Operations,Disaster Recovery, and Help Desk Support. Extermenly motivated to pursue career goals and eager to contribute to a company's IT division. .
Areas of Expertise
Mediation and problem solving skills. Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. Effective management,technical and supervisory skills. Demonstrated ability to meet the needs of patrons,dependable, hard working, reliable, and punctual. Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up. Work well as a team member or independently. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Met or exceeded all performance goals to date. Resourceful, energetic, competent, multi-task and results-oriented.Monitored available disk space to ensure sufficient space for regular operations. Assembled system and software application documentation,informing users of training opportunities in the corporate learning center. Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Assigned user accounts and granted permissions to shared resources.Assured senior management of data protection by demonstrating permission settings. Conducted security analysis to identify and address weaknesses.Completed major product release, meeting very aggressive, externally committed schedule and budget.Supported mainframe to PC connectivity and data transfer, enabling expert users to employ desktop software to analyze mainframe data. Implemented firm's first-ever disaster recovery plan to ensure minimal productivity loss.Successfully maintained connectivity between host systems, including native operating system protocols, TCP/IP, IPX/SPX, NETBIOS, and peripheral sharing devices using NFS. Created user documentation to assist in remote operation and troubleshooting. Administered enterprise network. Supported fiber optic backbone, Novell-based LANs (file servers, PCs, terminals and shared printers), mini-computers (H-P, IBM and DEC), and metropolitan WAN (remote sites). Provided 2nd and 3rd level support for clients in isolating and troubleshooting communication problems for public and private nationwide WANs. Monitor and assure compliance with federal regulations and industry standards, instituting changes as they occur.

Experience

Confidential
2012(Short Term Contract)
AS400 Analyst
Provided technical support for Engineering group. Maintain Sales Orders to ensure proper system flow. Maintain MRP system. Provide onsite support to customer service regarding order entry errors to ensure manufacturing plant would receive Manufacturing Order to complete orders. My overall responsibility was application support role.

Confidential, Dallas, Texas
2011 to 2012
NOC Technician
Responsibility included monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenters. Monitor Backups using BRMS to included Daily, Weekly and monthly saves. Troubleshoot help desk support calls.

Confidential, Irving, Texas 2005 to Present
Office Clerk(Part-Time)
Responsible for intermediate level clerical duties. Functions included dispatch support and general secretarial functions. Assisted with generating manifests and closing loads. Entering closed, dispatched, and arrived loads into the computer. Research and answered questions or refer to appropriate personnel.

Confidential, Irving, Texas 2001 to 2011
AS400 System Administrator/Computer Operator
Recognized as one the top IT service providers in the industry. Provide technical support to end user community. Responsible for support of the development, production and failover AS400 systems. Worked with Developers in testing, implementation of system/programming enhancements. I installed and configured IBM BRMS software. I executed the first disaster recovery test on the AS400 with 100% success. Responsibilities included converting aCISC AS/400 model 320 to a RISC AS/400 Model 820. Support over 150 branch offices and over thirty two hundred users. Duties creating ad-hoc reports, creating/resetting user accounts. Maintain the security level of all systems to ensure compliance of Sarbanes-Oxley Act. Assist programmers to create CL programs to automate procedures and involve less user interaction

Confidential, Dallas, Texas 2000 to 2001
AS/400 System Administrator/IT Help Desk Support
Nevada Bob's Golf is a major golf retailer recognized throughout the US. Duties consisted of maintain day to day system administration and operations. Support Microsoft Network and AS400 systems. Main contact between software providers and end users. Support over thirty corporate locations with any issues that arose involving software or hardware. Responsible for all upgrades involving hardware or software. Maintain daily and weekly backup schedule.

Confidential, Dallas, Texas 1997 to 2000
AS400 System Administrator/Computer Operator
Brinkmann Corporation is privately held manufacturing company. Maintained day to day operations for corporate location. Supported all remote locations with any type of issues ranging from Desktop, connectivity to programming issues. Responsibilities included running end of day process along with supporting daily, weekly and monthly backup schedule.

Education
High School,