Account Manager Resume
Southlake, TX
SUMMARY:
- A digital transformation leader with experience in leading and directing IT projects from inception to launching.
- More than 5+ years of, managing software development projects, building Microservices and Cloud native applications, technical leadership, client partnering and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.
- Adept at analyzing client requirements and maintaining productive client relationships.
- 14+ years of overall IT experience with 5+ years of agile software delivery, 4+ years in AWS cloud platform, capable of delivering large scale software, Web & database development projects on time and budget by leveraging Microsoft stack of technologies with strong database skills, architecting developing ETL & Web applications with leading & managing a team.
- Experience in Scaled Agile Framework® ( SAFe ®) underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps
- Experience in building, hiring, managing, and DotNet practices group that generates $1 million revenue.
- Experience in financial (Mortgages, Commercial, Business & Retail banking) - worked for Confidential as full time Associate, and as a consultant for Confidential & Confidential .
- Setup & transitioning IT production support and managing BAU environment at Confidential .
- Experience in Agile\Scrum and waterfall project management methodologies.
- Experience in designing & developing cloud enabled applications & databases using Amazon Web Services (AWS). Used EC2, Elastic Cache, S3 bucket, SQS Queue and AWS RDS SQL.
- Experience in working as a Tech Manager, Technical Lead, designed & developed Microservices, multilayered Web, Desktop and Database ETL applications.
- Experience in design, development & implementing projects using ASP.Net, MVC, C# and SQL Server 2012.
- Experience as SQL BI Lead with Microsoft BI tools SQL, SSIS & SSRS
- Offshore/Onsite coordination along with working experience with vendors located in different geographical locations across USA, India, Philippines and Mexico.
- Experience in working organizational activities Innovation, Tech with Ops,, recruitment, Disaster recovery and Business Continuity programs.
SKILL:
- Project Coordination
- System Analysis
- Release Lead
- Team Management
- Scrum Master
- Application Support
- Resource Management
- Application Architecture
- Database Design
- Estimation
- Microsoft Stack of Technologies
- C#.Net, ASP.Net MVC, Web API and WCF
- SQL Server 2012, SSIS, SSRS and Teradata
- AWS, EC2, RDS SQL, Elastic Cache, S3 & SQS Queue
- NewRelic, SumoLogic, HangFire, SVN, TFS
- Teradata SQL Assistant & ARGO Customizer Tool
- Version One, JIRA, Confluence, Redline & Lite Speed
- SAFe Agilist, Agile\Scrum\Kanban & WaterFall Methodology
- Matlab, C, IIS, JavaScript
- Web, Windows, API and Database development
PROFESSIONAL EXPERIENCE:
Confidential, Southlake, TX
Account manager
Responsibilities:
- Work closely with client managers for project initiatives, resource management and planning.
- Setting up and managing cross-functional team of Business Analysts, QAs and Developers for initiative and BAU projects.
- Help sales and provide application architecture to clients like CICI’s Pizza.
- Build, hire, manage and train developers for DotNet practices group at NumbersOnly.
- Help sales team with estimations, propose architecture, implementation plan and timelines for new and ongoing projects.
- Developed accurate estimates and drafted project resource plans & milestone documents
Confidential
Technical Development Manager\Lead
Responsibilities:
- Lead and direct team to transform monolithic application into Microservices.
- Aligned team structure by creating multiple Cross Functional teams to support Microservices environment and setup cadences.
- Played key role in identifying business functions as micro services by analyzing existing product, creating cross functional teams aligning them to business functions and formed foundation to start the product development in Loyalty domain.
- Lead offshore team and coordinate with the team for POC activities.
Confidential
Lead System Analyst\Tech Lead
Responsibilities:
- Involved in Confidential ’s proprietary mortgage servicing software product development.
- Leads and directs team for developing ASP.Net MVC, WebAPI, Microservice, redesign of Customer Web portal with Oauth based Login process, Loan Association along and new account settings pages.
- Leads and directs team for developing SSIS Packages, Data Analysis for Credit Reporting and Mortgage Insurance.
- Lead the effort in decoupling of MSP for One Time Draft Payments and Recurring payments.
- Responsible for 24/7 production support for Customer Website, continuous monitoring with New Relic, Sumo logic, & Elmah.
- Following agile software development practice with Scrum methodology.
- Lead offshore, Scrum Master of the team to run Stand Up, planning, review and retrospective meetings with the team.
- Communicate with front-end business customers to understand requirements, create high level project estimates and providing technical solutions.
- Leads and design & developing Cloud native applications using Amazon Web Services (AWS), used S3, Redis Cache, Elastic Search & SQS Queue.
- Design, develop and support Client facing Microsoft.Net applications using Visual Studio, C#, ASP.Net MVC, Unity Framework, Web APIs and IIS
- Developing SQL Server, SSIS in a functional and technical capacity. Perform SQL developer activities
- Formulating application architecture, solution design and programming.
- Improved customer experience by reducing down time by introducing notification system using New Relic to notify respective team’s through multiple channels emails and SMS about spikes in error rate & performance issues with Customer Portal & API.
Confidential, Plano, TX
Lead System Analyst\Tech LeadResponsibilities:
- Involved in building cloud native applications
- Involved in Scaled agile environment with DevOps culture. Participated in PI planning, release code through Agile Release Train (ART)
- Launching AWS EC2 Windows 2012 server to setup application and RDS SQL in Dev\QA.
- Database migration from SQL Server to AWS RDS SQL Server environment.
- Coordinating with software vendors to setup application in AWS environment
- Involved in TCR deployments, troubleshooting, and production support for TCR.
- Partner with vendor to fix the issues and release versions to production.
- Work closely with Business and coordinate with vendors for requirement fulfillment.
- Worked as a Release Lead for the ARGO teller application by partnering with IPS team.
- Involved in Retail Bank IT digital transformation.
- Build automatic deployment script for TCR Server and Client. Scripts for production release for the application. Creating, testing in SIT & UAT, reviewing and release in production.
- Working in Scaled Agile framework attending daily scrums, PI planning, refinement and review sessions, recoding task in Version One.
Environment: ASP.Net MVC, Web API, Amazon WebServices (AWS), Amazon RDS SQL Server 2012, Entity Framework, Unity Frame work, LINQ, TFS, Redline, New Relic, MSP, HangFire, Snowflakes DB, Sumo Logic and Agile\SCRUM.
Confidential, Richardson, TX
Lead System Analyst\Tech LeadResponsibilities:
- Involved in analysis, design and finalizing report specifications
- Client interaction for designing, development of Adhoc state mandate reports.
- Routine bi weekly, monthly, quarterly reports using Teradata and FRED.
- Automating reports using Microsoft stack technologies
- Adhoc reporting using Teradata and SQL Server on Claims &
- Extracting and processing Member & claims data using SSIS.
- Writing complex SQL queries to generate reports for customer using TSA and SQL server
- Generate State mandate reports on Medicare assessments using Teradata and SQL server.
Environment : Teradata, SQL Server 2008 R2 , SSIS, C#
Confidential, Plano, TX
Responsibilities:
- Involved in Agile\Scrum environment participated in daily scrums, sprint grooming, planning, review and retrospectives for the team.
- Involved in Agile transformation from Waterfall implemented projects under Retail bank IT.
- Developed Service Verification Tool using C#.Net 4.0 to connect all the branch teller machines periodically and verifies the teller window ARGO service is running, and try restarting if they are not paused.
- Integrating Home Equity products into Teller systems using ARGO Customize Tool.
- Developed Archive Logs tool using C#.Net 4.0 & LINQ Console application that encrypts, compress log files and event logs on the teller machine.
- Upgrading EJExtract to Dot Net Framework 4.0, using C#.Net and XML modified compression logic to Gzipstream to generate data XML files
- Implemented all the ARGO purge data scripts in SIT and Production environment.
Environment: Amazon WebServices (AWS), Amazon RDS SQL SQL Server 2008 R2, ARGO, ASP.Net MVC, LINQ, SVN, Version One and Agile\SCRUM.
Confidential, Addison, TX
Lead System Analyst\Tech LeadResponsibilities:
- Mentoring contractors, performed activities like splitting major tasks into small tasks, assigning, tracking the progress, running daily scrum meeting, providing technical help and reviewing code.
- Redesign of SSIS packages, SQL jobs and their flow and optimizing procedures.
- Maintaining & break fixes for underwriting portal developed using ASP.Net MVC, JQuery, HTML and CSS.
- Involved in emergency builds, production support activities and solving severity one tickets
- Performance Improvement of overall process, includes redesign/rearranging of SQL jobs, database restore approach and optimization of procedures
- Writing and optimization of complex SQL in application database and Optimized database backup, transfer & restore process between multiple data centers using Light Speed.
- Involved in Disaster Recovery exercise and Business continuity program (BCP).
Environment: C#, SSIS, SQL Server 2008 R2, Scrum Master, LINQ, ASP.Net MVC, ADO.NET, TFS, Quality Centre
Confidential
Senior Analyst\Manager
Responsibilities:
- Successfully created BAU & Production support model for offshore team .
- Lead team to handle production support for middle ware applications that does loan reviews and renewals .
- Successfully lead the effort of migrating complex C# Jobs into SSIS packages for nightly jobs that pulls data and creates renewals & review for business and commercial loans
- Successfully lead ongoing middle ware effort of ETL process that pulls data from multiple sources like ECRIS, Experian, TransUnion & Deposit data, process data to create automatic decision for review & renewals for business, commercial loans.
- Manage, coordinate, and lead contractors to make sure deliverables are met, monitoring progress, resolve issues, timely tracking and code reviews.
- Coordinated with multiple teams, vendors located in different geographical locations across USA, India
- Member of Interview panel, resume selection, coordinating with HR and interviewing people.
- Innovation SPOC for Wholesale Banking Technology. Involved in Tech with Ops program.
- Initiated reusable components, best practices to save Time & Cost and to ensure code quality and increase efficiency.
- Tech xChange Initiator/Lead for the group TCT, primary objective is to build business knowledge among multiple teams to give and gain technical and domain knowledge with in Wholesale banking.
- Primary SSIS architect, designed and owned around 30 complex agents that loads data from different sources and processed for automatic decision in Business & Commercial Banking .
- Extensively wrote back end SQL Views, Stored Procedures, Functions, DTS (SSIS) Packages for data loading using SQL Server 2005/2008, T-SQL
- Develop Business Overdraft as part of existing GMS application using C#.Net, Ado.Net, Infragistics & WCF.
- Setup & managing lower environments, coordinating production releases and support post production warranty issues.
- Involving in deployment activities for quarterly releases
Environment: C#, ADO.NET, WCF, SQL Server 2005/2008, Application Blocks, SSIS, Scrum Master, SSRS TFS, SVN, Share Point Portal, Clear Quest, Infragistics Controls and Microsoft Guidance Packages.