Print Clerk Resume Short Hills, NJ - Hire IT People

SUMMARY:

16 years of Customer Service Representative Experience in Banking/Insurance industries.
15 years Information Technology Experience (Data Center, COBOL
Programmer/Consultant, E - Discovery Technical Analyst) in Banking /Telephone and Pharmaceutical Industries

EXPERIENCE:

Confidential, Short Hills, NJ

Print Clerk

Responsibilities:

Print and Copy legal documents for Lawyers
Scan documents and Create PDF files

Confidential, Westfield, NJ

Telemarketer (Telephone Sales Customer Service Representative)

Responsibilities:

Initiate outbound calls (50-100) to phone customers using Nobelbiz Telecom Database
Collect and Process donations for different charities using Rally Pay software

Confidential, Iselin, NJ

Office Clerk (contractor)

Responsibilities:

Received incoming mail from Post Office
Sorted incoming mail by departments
Processed outgoing mail for Post Office
Inbounded letters and packages
Performed Fulfillment (stuffed letters into envelopes) for client

Confidential, Berkeley Heights, NJ

E-Discovery Analyst

Responsibilities:

Receive computer equipment hard drives from client
Download information from hard drives and copy to DVD’s
Retrieve information per litigation dept requests
Return DVD’s to storage library

Confidential, Piscataway, NJ

Customer Service Representative

Responsibilities:

Answered inbound calls (35-50/daily) from customers
Created work order tickets to perform property excavation.
Notified utility companies to mark underground pipelines on properties before excavation

Confidential, Florham Park, NJ

Customer Service Associate

Responsibilities:

Updated employee information database
Created employee files for file cabinets
Set up conference rooms for meetings

Confidential, Parsippany, NJ

Officer Temp

Responsibilities:

Processed incoming auto and workers compensation claim documentation for adjusters
Scanned and indexed invoices using image software (Image Right, Light Speed Claim)

Confidential, Warren, NJ

Customer Service Rep

Responsibilities:

Initiate and Respond to customer emails using Lotus Notes
Update daily totals using Excel spreadsheets
Created documents using Microsoft Word as needed by supervisor
Assist customers inquiries regarding outgoing mail
Utilize mail UPS World Ship / USPS software and various printing machines
Track orders and expedite shipments

Print/ Copy Clerk

Confidential

Responsibilities:

Print daily reports for the Programming and Accounting departments
Review reports for print quality and data integrity
Manage corporate inventory for all printing supplies (paper, toner, parts)
Fax and scan documents as needed
Duplicate customer copy requests using Xerox WC5740 / WCPro5755 copiers
Initiate service calls for printer/copier issues
Receive incoming customers phone calls and transfer them to specific departments

Confidential, Newark, New Jersey

Records Clerk

Responsibilities:

Answered customer service calls
Received policy requests and distributed insurance policies to underwriters
Input, maintained and reviewed information in file-tracking database “File Tracker”
Performed Quarterly Inventory of File Room records

Confidential, Overland Park, Kansas

Production Support Software Engineer

Responsibilities:

Identified current and potential problems with billing system programs
Created and resolved Problem Tickets using Changeman and Lotus Notes software
Modified COBOL 390/DB2 billing service order programs
Wrote SPUFI’s to rectify incorrect data using DB Pro Edit
Unit and acceptance tested all code changes using Expediter and File Aid

Confidential, Dallas, Texas

Programming Consultant

Responsibilities:

Assisted programmer teams with application billing program specifications
Attended project life cycle meetings
Participated in rotational weekly on-call responsibility

Confidential, Newark, New Jersey

Office Support/Customer Service Representative

Responsibilities:

Provided customer service to investors requesting mortgage information
Processed and tracked shipping requests for mortgage/HUD statements using Fed Ex and DHL software

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Print Clerk Resume

Short Hills, NJ

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