Summary:

• Over 13 years of IT and Siebel experience with expertise in Siebel CRM/Oracle/SQL/PL-SQL Client Server and RAD technologies. Have wide range of experience in roles of Techno-Functional Consultant/ Developer/Application Administrator/Integration Lead/Siebel Team Lead/Architect for commercial and business applications.
• Siebel 7.7 and 2000 Certified consultant with proven expertise in Siebel CRM with a wide range of experience in Siebel related development and support projects with exposure to CRM best practices.
• Have in-depth hands-on experience in Siebel EAI which includes designing solutions using EIM, Integration Objects, EBC/VBC, Data Maps, Web Services and Siebel Workflow.
• Have rich experience in working on Global Support Team and Global Multi-Team Projects. Possess very strong communication skills and able to interact at all levels of organization.
• Siebel implementation experience includes numerous end-to-end Siebel project implementations having global deployment and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle.

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Education:

• BS in Commerce and Business Accounting.
  
  
  Certifications:
• Siebel 7.7 Core Consultant Certification
• Siebel 2000 Core Consultant Certification
• Oracle 7 with Developer 2000 for Client Server Applications
• Advanced Diploma in Systems Management.

Technical Skills:
Siebel Applications: Sales Force Automation (SFA), Call Center, Consumer Goods, High Technology and Industrial Manufacturing
Siebel Modules: Server Administration, Access Control and User Administration, Assignment Manager, Siebel Remote, Siebel Tools, e-Script/VB Script, Siebel COM, Workflow (Policies and Processes), EAI (VB/COM, IO, EIM, DTS, HTTP, WBI Siebel Adapter), Integration Objects and Signals/Data Maps
Languages: Powershell 2.0, SQL/PL-SQL, VBA, MS-Visual Basic 6.0, C, Unix Shell scripts
Databases/DB Technologies: Oracle 9/10g//11g R2, DB2, SQL Server, MS-Access, ODBC
Operating Systems: Windows 3.1/WINDOWS 98/Windows XP, WINDOWS-NT 4.0, HP-UX 10.2, SCO-UNIX 3.2, SVR 4.2, MS-DOS Batch Scripting, WINDOWS Server 2000/Windows 2003/Windows 2007/8.
Software Component Platforms: ActiveX, OLE, COM, ActiveX Data Objects (ADO)
Internet Languages/Products/Standards: XML, HTML
QA/Testing Tools: Test Director, Rational Portfolio Manager

Experience:

Confidential, (Atlanta, GA/USA) Nov 2012 – Current
Siebel Solution Architect/Administrator
Role: Implementation is based on oracle stack using RODOD methodology with interfaces to OSM BRM and ERP systems for leveraging Siebel order management capabilities and AIA providing the integration layer. Solutioned Siebel order fallout captured using Siebel’s Trouble-Ticket entity.

• Provided solution/design for Siebel trouble-ticket feature for capturing order fallout with a trouble ticket being created for exceptions in the process.
• Trouble tickets are created on failure of business validations or systemic failures and e-mails sent to monitoring groups.
• The solution uses out of box capabilities of Siebel trouble tickets integrated with order management.
• Solution includes future provision for integrating Assignment manager and Agreements/Entitlements.
• Solutioned a data cleaning effort by recreating Siebel environment and developing Siebel COM object and VBA scripts for data cleansing.

Environment: Siebel e-Communications 8.1.1.5, Oracle 11g, Linux, Win-XP

Confidential, (Santa Clara, CA/USA) Mar 2012 – Oct 2012
Siebel Module Lead /Administrator / Siebel SME
Role: Keep accurate track of customer entitlements in case of product substitution and also during upgrade and renewals of product warranty and support resulting in revenue generation through effective utilization of warranty services.
Responsibilities:

• Played a key role in design and implementation of Siebel Agreement/Entitlement module.
• Collaborated to develop project plan for Hitachi’s PROSPER Americas deployment.
• Authored functional/technical design document and mapped existing business process flows to Siebel objects.
• Install and configure Siebel Server Components and optimize performance.
• Performed standard and custom extension to Siebel tables.
• Developed COM object for loading of Entitlement Templates for use with Auto Entitlement feature.
• Created custom workflow process, business service to augment the vanilla workflow features.
• Created custom auditing feature for vanilla siebel objects using business services.
• Customized existing user interface objects like Screen/View/Applets etc.
• Created light version of vanilla BO/BC’s/joins to augment data map for auto creation of Agreement and Entitlement objects.
• Environment: Siebel Call Center 7.5.3 /Siebel Field Service 8.1, Oracle 11g, Win-XP, Linux

Confidential, (Nashville, TN/USA) Aug 2008 – Feb 2012
Siebel Application Admin./Siebel Architect/Team Lead
Role: Provided an innovative approach to technical solution and improved quality of project deliverables using CMMI processes and CRM best practices. These helped in meeting customer’s business goals and ensured customer satisfaction while reducing upgrade risks and provide quality deliverables on schedule.
Responsibilities:

• As Siebel Administrator ensured 24x7 availability of Prod, DEV and UAT environments.
• As Siebel architect solution and design of the new system post upgrade from Siebel 7 to 8.1
• Troubleshooting Siebel server components and analyzing .FDR and .log files.
• Resolved severity 1 issues with minimal business impact and downtime.
• Used BMC Remedy for quick resolution of level 2 and 3 tickets in accordance with the client SLA’s.
• Applying patches and migration of repository across PROD/UAT/DEV environments.
• Created optimized PL-SQL scripts to update more than 30 million Siebel records for FIILENET P8 integration.
• Design and develop EAI solution using EBC’s for integration with legacy application.
• Integrated with third party applications using web-services, COM, VBA and SWE script.
• Created and maintained EIM interfaces using windows jobs, .BAT files and SQL script/PL-SQL procedures.
• Created PowerShell automated scripts to monitor multiple Siebel servers in DEV/TEST/PROD environments and send e-mail upon detection of potential issues.
• Creation and administration of user access using responsibilities and tab layouts.
• Guided and mentored junior members of the team and performed quality reviews as per CMMI process.
• Interacted at all levels of client and vendor organizations for issue resolution and met effective SLA’s.
• Authored business continuity document as per CMMI processes of client organization.
• Co-authored project plan, pre-deployment/go-live punch list and coordinated with other teams and consolidated inputs to prepare for go-live.
• Authored technical design document and mapped functional requirements to the same.
• Configured Siebel Task UI for Call Center functionality.
• Created custom workflows for indexing image documents and for e-mail integration for service requests.
• Creation and maintenance of LOV’s (list of values).
• Provided critical inputs regarding scaling of environment and database sizing.
• Provided on demand executive reports and recommendations to client for upgrade and production support.
• Created a COM tool to migrate data from Siebel 7.5 to Siebel 8.1 version of application during upgrade.
• Siebel e-mail integration with MS-Exchange 2010 mail server for Call Center application for both inbound and outbound e-mail communications.
• Involved with creation of some reports using BI Publisher for Siebel 8.1.
• Environment : Siebel Call Center 7.5.3 /Siebel 8.1, Oracle 11g, Win-XP, Win-2003,Win-2008

Confidential,India Sep 2003 – Jul 2008
Technical Delivery Manager/Team Lead/Interface Lead/ Architect/ Application Administrator
AmeriSource Bergen (Chester brook, PA/USA)
Role: Through use of Siebel automation features and provides a 360 degree view of the customer and revenue optimization.
Responsibilities:

• Coordinate and proactively involve in Project management activities such as work allocation, managing resources, preparing weekly reports, procurement efforts and manage and co-ordinate issues related to delivery and logistics.
• Requirements analysis, estimation and solution design and implementation with CMMI process based quality management using Rational Portfolio Manager (RPM) included preparing WBS, milestones/estimations & capture of timesheets.
• Siebel Tools Configuration using business services, E-Scripts, Workflow processes, State Models and enabling auditing on select BC’s.
• Server Administration including installation, configuration and maintenance server components.
• During production support phase review and RCA for release specific issues.
• Environment: Siebel Sales 8.0.0.1, Oracle 10g, Win-XP

Confidential,NETHERLANDS/UNITED KINGDOM/INDIA
Integration Lead / Technical Delivery Manager/Application Architect
Role: Established the technical and infrastructure standards and facilitated critical deliverables on time.
Responsibilities:

• Conducted effort estimation and Solution validation for delivery of numerous interfaces using WBI Siebel adapter.
• Validation of development architecture for remote delivery centers.
• Authored/Reviewed high-level/low-level designs including peer review of deliverables for team members.
• Provided functional/technical instruction and best practices to team members.
• Collaborated to create key Siebel application asynchronous interfaces using workflow and Integration objects.
• Environment: Siebel Field Service ver.7.7.2, Oracle 9.2, Win-XP, WBI Adapter

Confidential,DENMARK/INDIA

• Integration Lead/ Technical Delivery Manager
• Role: Delivered in scope items of interfaces to third party legacy applicaion and manged configuration process..

Responsibilities:

• High level requirements analysis and solution and design and POC on SOA based integration
• Developing documents templates for define and design phases of the project.
• Coordinate and Involve in Project activities such as work allocation, managing resources, preparing

Weekly reports, mentoring junior members, procurement efforts.

• Peer-review and design review of the interface solutions of the application being developed at offshore.
• Design, develop, review and deploy configuration and Interface solutions.
• Environment: Siebel e-Communications ver. 7.8, Oracle 10g, Win-XP, BEA-ESB

Confidential,Switzerland/India
Team Lead/Integration lead
Role: Successfully demonstrated Siebel’s capability to support all of the client’s call center requirements and helped in gaining end-user acceptability.
Responsibilities:

• Presented the high-level solution to the customer to gain an understanding of the existing application and transition of the same to remote team members.
• Designed and developed the EAI solution between Siebel and legacy data systems using eGate.
• Created COM object to synchronize responsibilities for all user types.
• Environnent : Siebel Consumer Goods 7.5.2.216/7.5.2.7, Actuate ver. 6.0,Oracle 9, Win-XP, eGate

Confidential,India Sep 2002 - Aug 2003
Confidential,AZ
Team Lead/Application Administrator
Role: Improved the solution’s sturdiness, scalability and performance and reduced the client’s total cost of ownership.
Responsibilities:

• Led the design, construction and testing stages of a highly-customized Asset Management model, Custom Analytics tool and a custom MDM system
• Co-authored the software to nightly import mainframe data from 15 data sources.
• Loaded more than seven thousand assignment manager rules using COM object.
• Managed the resources, budget, timeline and scope for the last 6 months of the project.
• Environment Sun Solaris 2.6, DB2 Ver 6.1, 7.2, Siebel Call Center/Service ver 6.2, 7.04,Actuate ver 5.0,Win 98/Windows NT,MQSI 5.2

Confidential,India Aug 2001 – Aug 2002
CRM Technical Consultant
Role: To provide technical inputs for database sizing and design of a custom CRM application for a leading pharmaceutical company.
Responsibilities:
• Planning and design of database.
• Creating of technical design documents.
• Mapping of business process and dataflow in UI objects.
• Creating SQL scripts for database/index design.
• Initial data load using SQL* loader.
Environment : Oracle 8, Visual Basic 6, Win NT