Support Technician Resume

PERSONALPROFILE
I have over 15 years experience of dealing with people from a variety of backgrounds in service industry roles, and am currently seeking a new opportunity in I.T. Friendly and helpful to customers, I am passionate about my work and have the confidence necessary to maximise sales and repeat business. I have an honest and professional approach and am comfortable working with customers face-to-face or by telephone.

KEYSKILLS

Strong customer service skills, developed through sales and support roles
Excellent verbal communication skills and ability to build rapport
Proven ability to meet and exceed sales targets
Highly literate with very strong IT skills and relevant qualifications (see Education)

EMPLOYMENT

IT Support Technician2007 – 2011
Confidential

Liaised with customers seeking IT support and repairs
Dealt with advertising and promotion of business
Represented the company in a professional manner at all times
Prospected and sort out new business to business sales by 80%
Developed and implemented advertising media e.g. papers, shops, flyers, yellow pages
Offered more efficient and cost effected after care and maintenance service

Sales Person 2005 - 2006
Confidential

Served customers over the counter and by telephone, providing excellent customer service
Cold called prospective customers to gain business
Worked as part of a team and independently in targeted sales environment
Accurately and effectively ordered, received and stored stock
Picked and assembled orders and dealt with appropriate paperwork

Help line IT Technician, Office Administrator 2004 - 2005
Confidential

Worked in busy offices maintaining the correct running of all the computers in the company
Answered telephone enquires,
Data entry of all reports, plus faxing, taking and typing of minutes, invoices and networking
Compiled letters, filed documents and dealt with relevant paper work
Supported other staff as required

Sales Manager 1998 - 2003
Confidential

Highest ranking manger under the owner
Key holder to open and close the restaurant
Recruited, trained and supervised staff
Provided excellent customer service
Opened the shop ready for customers
Maintained the effective running of the shop: preparing food, serving customers and taking care of hygiene and cash handling and managing all paperwork.

EDUCATION

National Diploma Information Technology
G.N.V.Q Level 2 Information Technology
R.S.A Clait Level 2 Information Technology

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