Indirect Sales Representative Resume San Antonio, TX - Hire IT People

Indirect Sales Representative
Summary Sales professional with 9 years of diversified experience in the wireless industry. Experienced in indirect sales, retail sales, and supervising in customer service call centers. A highly dedicated professional with a track record for longevity and organizational loyalty in meeting day-to-day/ year-to-year operational and sales objectives Strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity.

Confidential, San Antonio, TX. 2004 to Present
Indirect Sales Representative
Prospected and set up new indirect dealers accounts for Celluphone. Trained, supported and motivated indirect dealers to sale Verizon Wireless services.
� Received Captain Club recognition award three times for exceeding sales targets, dealer signs, data sales targets.

Confidential, Corpus Christi, TX. 2003 to 2004
Agent Account Executive
Liaison between AT&T/ US Cellular indirect dealers. Dealer Representative for exclusive US Cellular dealer accounts and non-exclusive. Conducted daily site visits to dealer locations for inspection of daily operations and support.

Confidential, TX. 2001 to 2003
Customer Service Supervisor
Responsible for meeting company standards for quality, productivity, and reliability. Provided coaching to CSR's on a daily basis. Handled and resolved customer escalated calls related to prescription benefits, shipping and billing.
� Received several customer compliment letters for providing an acceptable resolution for escalated issues that satisfied the customer.

Confidential, Alice, TX. 2001 to 2001
Assistant Retail Manager
Managed all aspects of a wireless retail store. Supervised 3 retail sales representatives. Responsibilities included setting and meeting company sales targets. Coached sales representatives to meet individual sales targets. Monitored stock levels and placed inventory orders. Assisted new and existing customers with phone sales, billing, and payments.
� Store consistently exceeded sales targets.

Confidential, Tulsa, Ok. 1999 to 2001
Customer Service Coach
Coached 24 bilingual CSR\'s. Responsible for meeting company targets for call quality and productivity. Provided resolution for escalated customer calls requiring a supervisor or manager. Prepared and distributed yearly performance appraisals. Analyzed and prepared statistic reports.
� Assisted in the start up of internal help desk that provided assistance to CSR's.

Confidential, Corpus Christi, TX. 1997 to 1999
Customer Service Representative
Responded to inbound calls concerning billing, network, payments, and billing. Assisted in training new CSR\'s and supervisor projects. Responsible for creating work schedules and monitoring CSR inbound calls for quality.
� Promoted to Senior Customer Representative and temporary Customer Supervisor while supervisor was on leave.

Education
H.S. Diploma

Skills Summary � Time Management
� Territory Management and Prospecting
� Team Leadership

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Indirect Sales Representative Resume

San Antonio, TX

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