Confidential - Oct 2008 to March 2011

Software Tester
Responsible for creating Test Plans, execution of test cases for various different Projects for the EMEA, APAC and US, testing PBX, KEY and HIPC services, raising IR/Defects related to bugs found during testing, both manual and automation, retesting IR/defects for fail/pass reporting, using the IR/Defect tracker of iPM (Internet Project Management) and ) QC (Quality Center) main application used ESAP (Enterprise Softswitch Activation Platform) and NGPS (Next Generation Provisioning Sys) performed Regression to make sure functionality continues to work as expected after codes drops as well as Production testing on a regular basis, reading/analyzing XML to understand order flow, provide and implement recommendations to the requirements Team for process improvements based on results of Quality Assurance testing, approving business docs, conference calls, WebEx presentations/training, interact with other Testers and Developers on a daily basis and providing technical support to other applications via chats, such as PC, CSSOP, ICP, BS, IASA, IBM/VM, etc. as well as with multi-cultural and international teams. Create/update spreadsheets to improve workflow, familiar with Microstation and ability to multi-task effectively.

Software Tester
As an End-to-End system tester for the FiOS/FTTP products, to include Voice/Data/Video, reading/analyzing business requirements documents, creation of Test Plans and execution of test cases, using the following systems to complete responsibilities: COFEE West, COFEE East, iVAPP, NOCV, SSP, vMobile, Workbench, CMIS, AAIS, BAAIS, NTAS, NCOG Log viewer, raising IRs and documenting results, in addition conf calls, Live Meeting and Sametime chats in a very fast paced environment.. Efficient in MS Office.

8/2002 to 12/2005 - Escalations on due date installs for DS0, T1’s and T3’s special services circuits and maintained an exceptional communication with various departments and levels to ensure work orders, DORs and Permits are on schedule, in addition worked with CO (Central Office) Wire Center, National Provisioning Center, Order Center, Dispatch, Outside Plant Engineering, Construction, COEI (Central Office Equipment Installation), Planning. Escalate and coordinate on past due disconnects for Southeast areas to free-up facilities to meet customers commitment due date; daily conference calls for resolution on customer complaints on past due dates. Helpline Technical Support, assist and modify circuit design; provide technical assistance to the Field and Central Office technicians, processing an average of 140 tickets per month, cross connect and condition coding as well as mapping/un-mapping for DS0, DS1, DS3, SONET and Message circuits for Southeast and Texas areas for Residential and Business; apply advance knowledge and research on ISDN, Frame Relay, ATM, PRI, BRI, Flexgrow and Fractional T-1 services as well as the equipment supporting such services. Use AAIS and NOCV on a daily basis. Efficient in MS Office.

4/2001 to 7/2002 - Responsible for all Busy Meet Point issues between Bell Atlantic and BellSouth for all regions, responsible for resolving and freeing up all busy meet points through advanced knowledge and research. Manage and maintain effective communication with Central Office and Field technicians also with upper level management staff within Bell Atlantic, BellSouth and Ordering Center for resolution. Ensure data integrity and accuracy of records through research and/or rearrange/change/remove of circuits when necessary, research disconnect Bell orders that are not yet disconnected from the Verizon Database to prevent future busy meet points.

Performed Root Cause Analysis for the CLR Report. (Circuit Layout Record) managed multiple tasks such as Due Date, CLR and no Bell meet point escalations; conference calls; and take necessary action for resolution to meet customer commitment dates. Served as focal point in communicating updates and changes for all escalations for the Center. Coordinate and complete special projects. Assist staff and team members in moving projects forward such as RDM (payroll system), verifying billing via EXACT and NOCV, etc. Acting supervisor for the South Designers and Admin reps.

8/1999 to 4/2001 - Responsible for the Root Cause Analysis of Miss Due Dates of all DS0, T1’s and DS3’s circuits for both Wholesale and Retail, for South, Florida and Virginia regions. Related all circuits misses information to appropriate regions via conference call for corrected action to improve the center’s objective and customer commitment due date . Using various systems OSSAMS, TBS, NOCV, SOP, EXACT, Client Server, TIRKS and MS Office to complete the analysis.

Administrative Support
08/08/1999
Provided executive-level Administrative Support to the section manager and his direct reports, 120 employees, processed Payroll; Employee Expense Statement; Travel arrangements; maintained confidential employee files; multi-invoice payments; organization charts; Initiate Purchase Orders; Office Supplies; efficient in MS Office Word, Excel, Access, PowerPoint, and Org Plus; practiced problem-solving and serve as the subject matter expert (SME) for RDM; develop and maintained various spreadsheets/analysis/graphs, such as overtime report, contractors headcount, helpline report etc. for electronically distribution to various managers.

Document Control Assistant
06/30/1998
Performed the Document Control function as part of the ISO 9000 certified quality management system for the BRPC (Business Response Provisioning Center) in addition control all office supplies\' requisitions; complete check requisitions; travel vouchers; processed all Document Change Request (DCR) related to the ISO 9000 document manuals and kept the certification current for the entire BRPC as well as for the BDCC; this position required data merge, sorting and the use of various types of formulas including creation of macros. Sit in for the Executive Assistant.

Leadership/accomplishments

• Team leader for the Completion Team to ensure the proper “why miss code” was applied when completing orders to reduce repetitious work and overall meet customer expectations, I performed as acting Senior Advocate.
• Team member for the implementation of RDM/payroll transmittal to Illinois.
• Team leader while on loan to BCF (Business Customer Features) training small Business Customers on CentraNet and class features, using DMS100, GTD5 and 5ESS switches to complete responsibilities, performed as acting supervisor.
• Built macros/formulas to spreadsheet to minimize the time used in preparing weekly Customer Due Date analysis from three hours to 10 minutes.

AAIS-DS (Assignment Activation & Inventory System – Design Services), EXACT (Exchange Access Control and Tracking), NOCV (National Order Collection Vehicle), TAS (Trouble Administrative System), OSSAMS (Official Special Service Automated Measurement System), SOP (Service Order Process), TIRKS (Trunks Integrated Records Keeping System) MS Office Word, Excel, Access and PowerPoint, Orgplus, COFEE –East/West, ESAP (Enterprise Service Activation Platform) QC (Quality Center), iPM (Internet Project Management) CMIS, BOTT, knowledge of ICGS (interactive Computer Graphics Sys), Microstation and GTEAMS, web pages for Common Language, NERD, NEDASS, SWIFT, Helpline Design, CLR Assistance Team, CLR Reporting Tool, OREO, etc.

Technical Courses:
09/05 - Basic Electricity
10/05 - FTTP(COT) Central Office Technician.
09/97 - ISDN - A Close Look-00516
07/97 - AC/DC Theory
05/97 - Introduction to Broadband Packet Networks-00515
12/97 - SS7: A Brief Look-00513
10/96 - Basic Electronics/Digital Logic Fundamental
12/97 - Local Area Networking-80311
02/98 - T-1 Transmission Basics-07079
04/99 - Basic Special Services - OSP
02/03 - Understanding Transmission Technologies for T-1 and DS3 Systems
07/02 - DS0 Circuit Design
03/03 - High Speed Technologies -Frame Relay

Management Courses:
01/94 - Understanding ISO-9000
09/97 - ISO-9000 Document Writing
07/98 - Time and Priority Management
02/98 - CPR
11/95 - ISO-9000 Internal Audit Training
03/02 - Creating Positive Moments
04/04 - Achieving Extraordinary Customer Relations (AECR)
06/97 - Front Line Core Course (1, 2 and 3)
02/98 - Real Life Math and the Power of Numbers
12/02 - Exploring the New Basics of Business Writing
12/02 - Approaches to Risk Management
12/02 - Advanced Presentation Skills
12/02 - Conducting Meetings

Awards
1988 - Accounting Operation Employee of the Month
1990 - Award in recognition for a “job well done” during the implementation period of the payroll system RDM
1995 - Individual Achievement
1995 - ISO 9000 Internal Auditor Certificate
1998 - Individual Achievement
2001 – Award -Team Excellence
2004 - Certificate of recognition for "Outstanding Leadership"
2004 - Certificate of recognition for proving "Excellent Service"
2005 - Certificate of recognition for proving "Excellent Service"
2005 - Certificate for dedication and commitment to "Customer Service”

High School
Accounting