SUMMARY OF QUALIFICATIONS

• Six years managing business development and reducing expenditure.
• Six years proficiency with corporate finance, cost reduction and recovery of funds.
• Five years experience with landline communication industry, billing operations and repair process.
• Five years of expertise with wireless device infrastructure.
• Five years of knowledge with insurance companies, rating publications and agent relations.
• Four years of hands on experience with quality control operation.
• Two years working with pharmaceutical and chemical industries.

Phillipsburg High School, 1993, Phillipsburg, NJ : Diploma
Northampton Community College, 1998, Bethlehem, Pa : Specialized Diploma Network Administration 
Certificate of Personal & Team Commitment : Verizon Wireless

PROFESSIONAL EXPERIENCE

Confidential Basking Ridge, NJ (Andrew Personnel) Branchburg, NJ 
Inventory & Control Management, 2010-2010

• System knowledge Database, Power Point, MS Office, VIIA, ETOS, EROS, VSigma, Xign, IMC, EDB.
• Responsible for compiling & validating weekly-yearly receiving Discrepancy Reporting.
• Reconciling distribution centers special projects invoicing and creation of chargeback invoices to OEM.
• Develop Power Point presentations related to DC and OEM Ops reviews.
• Enterprise Release system testing and trouble shooting.
• Author to Methods & Procedures documents.
• Supply Chain Optimization & Virtual Inventory tracking reports.
• Design & manage the cost tracking reports for OEM’s and DC’s.
• Work with management to facilitate return to vendor processes for defective & non-compliant shipments.
• Troubleshoot & correct discrepancy reporting errors and distribute reporting to OEM’s.
• Act as central point of contact between DC’s, OEM’s and Marketing teams.
• Act as liaison for Phantom Allocations to field and IT.
• Responsible for updating monthly reporting and analysis on invoices and special projects.
• Setup and communication of DC & OEM call schedules and minutes.
• Manage Replacement packaging requests & waiver requests from DC’s.
• Follow up with corporate billing on payment of invoices.

Direct Fulfillment Management, 2007-2010

•  Web conference & demonstration in Shop POSB, Non Shop POSB, RCC , UAT, POS RT & Repair.
•  Management and resolution of all direct fulfillment trouble tickets and repair issues.
•  Troubleshoot & problem solve return issues in billing systems and process VZW returns.
•  File management of daily exception reports, co-worker training, computer & phone setup in department.
•  Project management such as Reports Data Rebuild and DF Research.
•  System knowledge Wfm, Kana, ACSS, NetAce, Vision, New Breed, Order Manager, Data Warehouse.
•  Interface with internal departments Fulfillment Operations, Treasury, Direct Sales & Customer Service.
• Activations-Operations Specialist, 2001-2002
•  Ability to deliver the communication skills, knowledge & counsel necessary to provide quality service.
• Process daily numbers and generate reports for facility director and sales team.
• Ability to handle a continuous call stream and achieve customer satisfaction.
• Working experience in a call center environment.
• Providing co-workers with training necessary to perform daily functions.
• Demonstrated ability to motivate & create a positive team oriented working environment.

Confidential, NJ 
Customer Service Specialist, 2003-2007

• Demonstrated ability to handle incoming call volume and achieve customer satisfaction.
• Ability to handle, address and resolve customer issues pertaining to rate, billing and service.
• Knowledge of various systems such as Qwest, Bell South, Global, Verizon, Sprint, MCI, AT&T & ANI.
• Educate & train co-workers in the daily functions and impact to dollar as a reseller business.
• Ability to interact with all areas of management, billing, provisioning, repair and sales staff.

Confidential
Collections Manager, 2002-2003

• Ability to deliver & maintain quality standards of service.
• Provide structure necessary for a successful collections & sales program.
• Knowledge of laws & regulations to provide proper handling in collection practices.
• Working knowledge of statistical & financial calculations in cross record verification.
• Experience providing the training & tools necessary for growth.
• Ability to work under extreme pressure and deliver positive results.

Confidential - Phillipsburg, NJ & Palmer, Pa 
Site Manager, 2000-2001

• Responsible for a safe & profitable facility with continued growth.
• Implementing marketing strategies to increase business demand.
• Achieving positive results through management of time.
• System support & installation to achieve customer satisfaction.
• Working knowledge of accounts receivable & payable.
• Hands on experience in operation of electronic surveillance systems, security cameras & alarm systems.
• Working knowledge of laws pertaining to public sale sealed bid process.
• Establishing & maintaining good contractor relations.
• Responsible for maintaining supply level needed to run daily operations.

Confidential- Allentown, Pa
Claims Benefit Specialist, 2000-2000

• Knowledge of mainframe sessions and coding systems.
• Research, analysis and retrieval of data records.
• Apply medical necessity, coverage benefits and discrepancies.
• Use cost containment procedures to adjudicate the claim.
• Penn Treaty Network America (Andrew Personnel) - Allentown, Pa

New Business Analyst, 1999-2000

• Review agents new business information and assign policy numbers.
• Enter data for deposits received.
• Calculate agents commission & cut checks.

Confidential - Bethlehem, Pa
Universal Customer Care Representative, 1999-1999

• Activate accounts, maintain customer confidentiality & safeguard account information.
• Calculate balance owed and process payments.
• Provide customers with answers & information requests while handling a continuous call stream.

Confidential - Lebanon, NJ
Revenue Management, 1998-1999

• Research financial information and upload data.
• File management for removing old information and retrieving past records.
• Prepare reports, process invoices, pull checks and update addresses.

Confidential - Forks, Pa
Quality Assurance, 1998-1998

• Scheduling orders & documenting daily workflow.
• Working on assembly line and operating all required machines.

Confidential- Oldwick, NJ
Data Administration Processor, 1998-1998

• Data analysis, sorting files and rectifying documents.
• Knowledge of insurance industry and rating publications.

Confidential, Pa
Special Handling Management, 1993-1998

• Handling of all sensitive material & providing quality control checks.
• Operation of FedEx and UPS systems, working with Airborne and US postal service.
• Knowledge of processing equipment such as inserters, presort machines and print operations.
• Management of reporting systems, computer systems and repair issues.

Confidential - Belvidere, NJ
Operation Support, 1993-1993

• Quality control checking of all packaged material.
• Documentation and reporting of all finished product.