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Hub Operations Manager Resume

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Holland, IL

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PROFESSIONAL SUMMARY:

Operations Manager with strong LTL Transportation industry knowledge and communication skills. Experienced in providing exceptional customer service results and building a team atmosphere. Detail - oriented with 25 + years of transportation and management experience with addition experience derived from Operations Manager's role. Recognized for exceptional results and exemplary work ethics. Desiring to obtain a Leadership position in a growing and innovative reputable company.

SKILL:

  • Attention to detail
  • Client and vendor relations
  • Communications
  • Customer service
  • Dependable
  • Detail oriented
  • Documentation and reporting
  • Excellent communication abilities
  • Issue resolution
  • Organizational skills
  • Outstanding people skills
  • Problem-solving abilities
  • Project management
  • Data analysis

EXPERIENCE:

Hub Operations Manager

Confidential, Holland, IL

Responsibilities:

  • Prepare and implement action plans to ensure the terminal achieves planned load average, cube utilization, productivity and service targets.
  • Directly oversee all employees operating within the service center.
  • Dock, P&D, Office and Road.
  • Prepare and manage Safety procedures and within company, OSHA and Department of Transportation guidelines.
  • Maintain high degree of customer interaction through the scheduling of customer deliveries and the receiving of pickup request.
  • Directly manage 31 Supervisors, 270 Hourly Dock / Clerical, 24 P&D drivers, 83 Road Drivers. f new and current employees.
  • Represented at Labor Panels as company Management in employee labor disputes and contract language decisions.
  • Facilitated Safety meeting as a Management Co-Chair.

Assistant Service Center Manager

Confidential, Bedford Park, IL

Responsibilities:

  • Assist the Service Center Manager with the management of all financial aspects of the service center.
  • Assist the Account Managers in the identification, acquisition, and retention of customer.
  • Directly manage all P&D operations within the service centers operating area.
  • (Chicago, downtown, loop area, and surrounding metropolitan areas).
  • Prepare and submit various financial and operational reports and action plans.
  • Directly manage 15 Supervisors, 8 Sales Account Executives, 97 Hourly Dock / Clerical, 92 P&D drivers, 27 Road Drivers.
  • Maintain a high degree of customer interaction through daily/weekly sales meetings.
  • Directly manage and implement security and loss prevention procedures in accordance with company policy.
  • Assists the Service Center Manager with the management and coordination of quality procedures including claims prevention, service, and customer interaction.
  • Daily/ Weekly interactions with local and regional Labor Managers.
  • Facilitated Safety meeting as a Management Co-Chair. f new and current employees.
  • Directly oversee all hiring, promotions, transfers, Discharges, and disciplinary measures within the service center.
  • Represented at Labor Panels as company Management in employee labor disputes and contract language decisions.

Hub Lead Supervisor

Confidential, Holland, IL

Responsibilities:

  • Prepare and implement action plans to ensure the terminal achieves load average, cube utilization, productivity and service targets.
  • Oversee all employees operating within the service center.
  • Prepare and manage Safety procedures and within company, OSHA and Department of Transportation guidelines.
  • Maintain high degree of customer interaction through the scheduling of customer deliveries and the receiving of pickup request. f new and current employees.

Shift Supervisor

Confidential, Holland, IL

Responsibilities:

  • Over see Dock Supervisor, Dock Lead man, and OS&D, along with overseeing all hourly/mileage employees within the service center including Road and P&D operations.
  • Managed scheduling of employees in accordance with hours planning and service center requirements.
  • Assist other members of the supervisory staff with management and coordination of quality procedures including claim prevention, service, and customer interactions.
  • Initiate disciplinary measures in accordance with company policy.

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