Student Resume New York, New York - Hire IT People

SUMMARY:

Flexible and adept veteran; who thrives in an environment of constant challenge, diversity and high stress. Demonstrates a solid skill set in troubleshooting, problem solving, computer assistance and customer service. Exemplifies exceptional leadership, organizational skills, sound communication, and interpersonal relationship skills. Seeking a position where my varied corporate and military experience in computer networking and information technology can be utilized.

TECHNICAL EXPERIENCE:

Windows Server 2008 /2012/2016 (Standard, Enterprise, and R2)
Windows XP/Vista/7/8/10 (Home and Professional)
CentOS
Cisco IOS
Remedy ServiceNow GoBase
MS Active Directory MS Exchange
VMware vSphere /vCenter Hyper - V
Windows Server Update Services (WSUS)
Cisco AnyConnect VPN MS Office Suite MS Sharepoint
MS Office 365 SSH Client Putty
ComboFix RKill MalwareBytes ADW Cleaner
Cisco LAN Switches (2900, 3550, 3700, 3750) Cisco Routers (1841, 2811)
Various manufacturers and platforms of servers (Compaq, HP, Dell)
Various printer, peripheral and hardware support Varied media converters
Various manufacturers and platforms of desktops
Cable management, installation, and maintenance of wiring, including, but not limited to copper and fiber optic cable.

PROFESSIONAL EXPERIENCE:

Confidential, New York, New York

Student

Responsibilities:

Completed several projects building networks and security features for several Cisco switches, routers and an ASA.
Completed project to deploy VMware server with multiple hosts.
Achieved Associate in Networking and Security from Confidential .
Assisted local church deploying IT assets, printer support, and virus removal.
Gained Network+, June 2019. Attended Networking course, June 2019.

Confidential, Phoenix, Arizona

NOC Technician

Responsibilities:

Provided expert remote support for desktops, printers, mobile devices, and basic server administration.
Monitored thousands of devices for more than 2000+ clients throughout the United States .
Making sure that critical devices were online and gave detailed updates to clients about service failures.
Produced accurate and detailed documentation at the client and incident level; referred and coordinated with technicians on the field.
Followed incident creation, work, closure and escalation procedures.
Closed hundreds of incidents along with supporting team members with resolving client issues.

Confidential

Network Infrastructure Technician

Responsibilities:

Assisted deployed overseas troops with communication lines.
Installed and repaired fiber optic cables and copper lines.
Terminated, spliced and ran fiber optic cables.
OSP (Outside plant) and ISP (Inside plant) tickets were both handled.

Confidential, Arizona

Network Administrator

Responsibilities:

Instrumental at maintaining and operating the YLAN domain at Confidential ; Which included over 250 users, 20 servers, 100+ workstations. Appointed as the lead of the Networking and Infrastructure of the YLAN team.
Provided excellent customer service to end users on several individual networks aboard the station which included end user, installation and, installation and maintenance of various hardware and software programs, and infrastructure to include fiber optic and copper cable.
Managed Exchange and Active Directory of all servers on the YLAN domain. That includes anti-virus updates and installation, PKI management, server OS patching, and maintaining applications with up to date associated permissions for users.
Completed over 250 data trouble tickets, to include major projects. For example, building several fiber paths to remote buildings and infrastructure.
Supervised staff of up to 8 technicians, while prioritizing projects and daily workload, scheduled assignments and completing time-critical tasks.
Configured and administered Cisco routers and switches including services, VLANs, routes, ACLs, route maps, redistribution, overall security, and more.

Confidential

Defense Message System Administrator / Windows Systems Administrator

Responsibilities:

Promptly troubleshot outages pertaining to 34 servers, classified and unclassified, as well as MTA queue issues.
Skillfully functioned and provided productive support as operations center clerk to a 2-star general and several VIPs.
Served as focal point of contact on all trouble calls; rendered high-level technical assistance to the customer.
Effectively worked with local staff and conferred issues, updates, and system status.

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Student Resume

New York New, YorK

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