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Graduate Teaching Assistant Resume

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Minneapolis, MN

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SUMMARY:

Recent MBA graduate and experienced IT and engineering professional with background in product development, systems integration, and customer technical support. Skilled in project management, process improvement and documentation, and business communication.

SKILL:

  • JMP, Minitab, SPSS
  • Asana, Jira
  • Excel, PowerBI, VBA, SQL
  • Python, Bash, PowerShell, Batch
  • JavaScript, Google Apps Script
  • Slack, Microsoft Teams
  • Microsoft Project
  • Linux (Red Hat, SUSE)
  • Windows Server
  • G Suite, Office 365 Suite
  • Oracle ERP, VirtualBox
  • Skype, Zoom, WebEx

EXPERIENCE:

Confidential, Minneapolis, MN

Graduate Teaching Assistant

Responsibilities:

  • Developed, reviewed, and graded assignments and quizzes for the business school’s graduate level Managerial Economics and Data Visualization courses
  • Held study sessions and provided individual tutoring to business school students

Confidential, Minneapolis, MN

Marketing Research Consultant

Responsibilities:

  • Conducted qualitative and quantitative market research to provide background and context for the current market conditions and trends in coffee consumption
  • Designed and conducted surveys, interviews, and focus groups to research consumer ps and attitudes towards coffee purchasing and consumption
  • Compiled a written report and presented a formal business presentation of our team’s key findings and analysis to board members

Confidential, Boston, MA

Systems Integration Engineer

Responsibilities:

  • Worked with a team of four other MBA and JD students to analyze the business, legal, and ethical implications of the firing of James Damore, the former Google Engineer and author of a leaked internal memo critiquing Google's corporate culture and diversity policies
  • Prepared three formal business presentations of our analysis and presented them to a panel of judges and audience members

Confidential, Shakopee, MN

Systems Integration Engineer

Responsibilities:

  • Led enterprise storage validation and qualification for Lenovo's System x server division, one of Seagate's largest customer accounts
  • Developed, critiqued, and revised product test procedures to ensure customer validation requirements were met or exceeded
  • Supported replication, debugging, and fix verification efforts for product issues discovered in the field, documented troubleshooting process for continuous improvement and quality assurance efforts
  • Installed, supported, and maintained servers, storage, and other customer test lab infrastructure, directed purchasing of new equipment to expand testing coverage and bandwidth
  • Provided technical assistance to other customer accounts, including IBM Power, IBM Storwize, OpenPOWER, and Cisco UCS server and storage products
  • Evaluated storage product performance, collected and analyzed data for competitive analysis and product development efforts
  • Streamlined customer qualification process, increased test bandwidth and coverage through use of scripting, test automation, and process improvement efforts
  • Managed and maintained Lenovo customer lab area, arranged shipping and receipt of servers and lab equipment, maintained equipment inventory records for auditing and compliance purposes
  • Presented up to date reports and status to internal development teams, as well as external customer procurement teams, received site management for creation of automated status reporting tool
  • Delegated responsibilities and provided work instructions,, and mentoring to technicians, interns, and fellow engineers
  • Developed cost estimates, obtained formal quotes, and prepared business justifications for the budgeting and purchase of servers, software, and equipment

Confidential, West Lafayette, IN

Technical Assistant

Responsibilities:

  • Provided technical support to university employees and al conference attendees for desktops, laptops, audiovisual equipment, and software programs
  • Assisted in the implementation of a Microsoft SharePoint site for content management and web - based collaboration

Confidential, Research Triangle Park, NC

IT Engineer

Responsibilities:

  • Summer intern in the network and data center services design group
  • Expanded knowledge of various virtualization, networking, software tools, utilities, scripting languages, Cisco UCS server products

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