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Service Delivery Manager - It Infrastructure Services Resume

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SUMMARY:

  • Risk Assessment/Management
  • Categorize Infrastructure Risks based on priority, probability of occurrence and business impact. Work on a constructive
  • Mitigation Plan to close these risks.
  • Capacity Planning
  • WAN Link Utilization Analysis.
  • Application centric Infrastructure capacity analysis.
  • WAN Upgrades vs Optimization.
  • Infrastructure Monitoring
  • Infrastructure Monitoring Compliance/ Enablement
  • Application Based Infrastructure Monitoring through HP BSM.
  • Vendor Management
  • Link Vendor Management - Engage and Establish relationships to manage SLA/Commitments.
  • Hardware Vendor Management - Managing Contracts compliance and align with Customer deliverables.
  • IT Infrastructure Budget
  • Management
  • Manage Technology Refresh, OpEx and CAPEX Budgets.

WORK EXPERIENCE:

Service Delivery Manager - IT Infrastructure Services

Confidential

Responsibilities:

  • Integration of Associates from Confidential to Confidential .
  • End to End management of Transition and Knowledge Acquisition
  • Conduct regular in depth service and process audits.
  • Employee retention, motivation and
  • Service Level Management.
  • Periodic reviews with Technology Leads & Key Customer Stakeholders.
  • Overall Customer and Employee Satisfaction

Service Delivery Manager

Confidential

Responsibilities

  • Performance Testing of the E-Commerce Infrastructure.
  • Analyze all Infrastructure element ' s performance in the E-Commerce landscape and document the risks to come up with Mitigation Plans.
  • Infrastructure Stability Improvement plans to enhance performance in Hypervisors, Middleware, Database, Network areas.

Telecom Consultant

Confidential, Charlotte, NC

Responsibilities:

  • Understand the complete lifecycle of Telecom provisioning and enable the system to support 30 + Vendors and 300 stores environment.
  • Automation of variance reports for all the telecom support areas based on Vendors and at Store Level.
  • Automated Reporting of the Telecom Expenditure to Executive Leadership on a periodic basis.

Service Delivery Manager

Confidential

Responsibilities:

  • Managing Network/Telecom Infrastructure & Command Center for 1100 Big Box Stores, 400 Mobile Stores and 4 Datacenters
  • Lead Complete Solution (Pre- Sales) and Project Management ( Post Sales) for CUCM Migration from 7.x to 9.x for the complete retail environment of 1500 stores.
  • Risk Management.
  • Vendor Management.
  • Peak Season Support Management.
  • Others include Firewall Rule Optimization, WLAN and WAASStability Improvement.

Regional Network Lead

Confidential

Responsibilities:

  • Build 2 Datacenter Network Infrastructure as a part of Datacenter Consolidation for APAC/Europe.
  • Design and Implementation of LAN/WAN Infrastructure.
  • Manage Tech Refresh, In Flight Projects Management and Operations Optimization.
  • Finance and Provisioning Management.
  • Handle complete Service Delivery Lifecycle of Transition, Transformation, Operations, DC Consolidation and Projects.

Associate Consultant

Confidential

Responsibilities:

  • Management of Global Network Infrastructure for leading chip manufacturer including LAN/WAN/WLAN and Cisco TACACS, Vital QIP, Vitalnet, Ciscoworks etc.
  • Autonomous to LWAPP Migration for the customer.
  • Implementing Quarantine/Guest VLAN infrastructure.
  • Managed a key Datacenter Migration.

Asst. Systems Engineer

Confidential

Responsibilities:

  • Infrastructure Management for a Delivery Center.
  • Worked on BS7799 Audits.

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