SUMMARY

• Proficient in using Microsoft Office Suite (Power Point, Excel, and Word) to conduct analysis and present findings.
• Conducted thesis and policy analysis on the development of the Health Resources and Services Administration (HRSA) and Health and Human Services (HHS), and culture barriers to healthcare.
• Strong time management and priority - decision skills to support organizational effectiveness and value.
• Conducted extensive academic research experience on international development including the effects of globalization and growth in trade in developing countries.
• Goal-oriented, able to build positive work relationships, committed to providing outstanding service individually as well as part of a team.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C.

Administrative Staff Assistant

Responsibilities:

• Human Resources responsibilities which consist of primary and secondary recruitment, employee files development and upkeep of personal documents such as license, employee history tracking, background check results; conducts recruitment and hiring for the organization including processing selected applicants, conducting screening interviews, coordinating panel interviews, verifying references, facilitates screening interviews and orientation for new applicants.
• Assist with Fiscal, Personnel, and Logistical Management with the Upkeep of property and evidence of drugs and other illegal substances, property items belonging to university and students, monitoring inventory equipment needed for employee needs and duties.
• Assists with writing, preparing, and revising policy guidelines revised the departmental drug test policy and on-boarding hiring policy.
• Responsible for oversight duties in support of the Department of Public Safety’s police administration and operations unit.
• Conduct analytical, technical, and administrative support for all activities of the Department policy and departmental guidelines.
• Responsible for handling front office reception to include but not limited to greeting visitors, screening and answering incoming calls, responding to inquiries, and other essential clerical duties in a service-oriented environment.

Confidential, Washington, D.C.

Sales Team Member

Responsibilities:

• High volume premium store planning strategies in sales marketing in opening store credit lines: $8 million in annual sales.
• Worked with management team to reposition products, maintained 70% gross margin in highly competitive market.
• Engaged customers to determine buying preferences, expanding marketing list and increased sales by 60%.
• Prepared for promotions by rearranging stocks, adding signage and retagging merchandise. Increased new customers by 75%.
• Increased customer circulation by reorganizing product placement, inventory, and customer flow in high traffic store.

Confidential, Birmingham, AL

Sales Team Member

Responsibilities:

• Recognized as the company “Top Dog Award” for loss prevention and customer satisfaction grading at 100%.
• Top liaison between management and staff for daily duties and procedures.
• Handled the highest volumes of sales transactions/refunds, generating more than $500K annual revenue.
• Collaborated with sales team members to prepare and deliver performance updates and quarterly business reviews.
• Address customer questions and concerns regarding products, prices, and availability.
• Maintained central Personal Digital Assistance (PDA) Software to negotiate prices and terms of sales.
• Consistently maintained a monthly quota of 95% for quick processing of transactions per customer.
• Monitored market activity and recognized potential fraud, Saving company $2,500.
• Contacted regular and perspective customers to explain product features and solicit orders.

Confidential

Patient Access Representative

Responsibilities:

• Reviewed, verified, obtained and corrected 100-150 patient records (financial information, payer source information, medical diagnosis, laboratory and other diagnostic services information, hospital/clinic services and supplies, required authorizations/certifications, signatures, and other information related to patient preparation and processing of patient bills).
• Collected data, reviewed reports, monitored performance and patient eligibility insurance information.
• After authorization obtained, and referrals generated, assigned appropriate physicians.
• Maintained workforce time cards, payroll accountability, staff equipment inventory, and other duties as assigned.

Confidential

Guest Services Representative

Responsibilities:

• Acted as an Ambassador for the University Hospital processing up to 1,000 guests per day.
• Responded to the needs of neonatal, pediatric, adolescent, and geriatric patients as needed.
• Answered patient questions about hospital amenities and provided information about local referrals and services.
• Operated a multi-line phone system to appropriate office and personnel.
• Timely transported ambulatory patients to appointed physician office, surgery, acute-care clients, or required location.
• Conducted community assessment of need/demand for hospital services as well as understanding of all support services.
• Served as Hospital Ambassador.