Customer Care Representative II Resume Colton, CA - Hire IT People

SUMMARY

Experienced Mortgage Loan Processor and Customer Relationship Manager, with emphasis in, conventional loan processing with lender approved signing authority, loss mitigation and modifications.

TECHNICAL SKILLS

Fiserv
Microsoft Outlook and Word
LAMP
AS400
StatusSmart
Edge
LoanWorks
Siebel.

PROFESSIONAL EXPERIENCE

Confidential

Customer Care Representative II

Responsibilities:

SPOC to assigned customers 45 days or more delinquent. Answer inbound and make outbound calls on assigned accounts, work with customers to get loan returned to current status. Assist borrower with loss mitigation options how to apply. Review current Income and offer a repayment plan, formal and informal. Remain as SPOC until borrower is brought current, respond to customer requests within established time. Provide information and assistance regarding mortgage loans, quickly and efficiently, collect payments, document loan file.

Confidential, Colton, CA

Customer Relationship Manager

Responsibilities:

Met customers face to face who were experiencing financial difficulty with their mortgage payments, explained modification programs and process, set customer expectation, collected and reviewed documents for accuracy/ completeness per investor requirements, reviewed Hardship Letter and documented Reason for default. Reviewed and calculated income, verified occupancy, reviewed bank statements for large deposits and to support income, requested explanation for unidentified deposits, entered information into systems, advised customer of status, discussed approval or decline of modification and the next step in process, collected trial and permanent payments. Reviewed final modification documents with borrowers and advised of new terms, stay with file until return to normal servicing. Reviewed escalated files sent to the "Office of the President", documented systems of record, interacted with public officials and 3 rd parties.

Confidential

Home Service Specialist/Senior Loan Closer

Responsibilities:

Approved loans within assigned limit. Set and sign off file conditions. Analyze income, assets, appraisals and credit; assure loan files met the investor and bank requirements. Review purchase contracts, preliminary title reports. Order Home Owners Insurance, Condo Certification (if applicable), requested estimated HUD, prepared loan documents, coordinated closing with settlement agents, reviewed signed documents, funded and closed loan file.

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Customer Care Representative Ii Resume

Colton, CA

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