SUMMARY OF QUALIFICATIONS

• Capacity to Synthesize Large Amounts of information – Researched, interviewed Subject Matter Experts (SME’s), and prepared Documentation on the following subjects: Alternative Trading Systems/Algorithmic Trading (Liquidnet), Application Packaging (Citigroup), Cloud Computing/ Technology Auditing/Capacity Planning (JPMorgan Chase)
• Project Manager – At Liquidnet, prepared Sarbanes Oxley (SOX) documentation for the IT Group. At Citigroup, established an inter Domain Strategy to integrate COBIT and ITIL into Business as Usual (BAU) Coverage for Application Packaging. At JPMorgan Chase & Co. researched the IT Audit implications surrounding Cloud Computing to frame Security documentation.
• Negotiation – At Liquidnet, researched the Value Proposition of Algorithmic Trading within the context of Block Trading and presented findings to Head of Research. At Citi, demonstrated how SharePoint could be used as a tool to implement a Six Sigma Project Methodology. At JP Morgan Chase & Co., demonstrated the need to frame Cloud Security within a COBIT framework to represent product behavior and interaction in that environment.
• Marketing/Proposal Writer – At Liquidnet, used Dreamweaver and SharePoint to internally Market Interaction Design concepts to the Marketing Group. At Citigroup, internally marketed SharePoint to manage content generated during meetings. At JP Morgan Chase and Co., worked with Subject Matter Experts to frame a Disaster Recovery Strategy to deliver to Senior Management.

Confidential Jersey City, NJ 05/11-Present
Contract Technical Writer (through Gotham Technology)

• Documented Technology Audit Preparation Strategy for the 2011 Virtual Desktop Infrastructure (VDI) Engineering Team. Documentation focused on Controls including Security Configuration, Resiliency, Capacity Planning, Production Monitoring, and Security Event Management.
• Maintained SharePoint Pre-Audit Discovery page housing VDI Policy and Procedure Documents and tracked completed tasks.
• Acted as the primary Contact between the VDI Engineering and VDI Operations teams to establish and update Procedural documents.
• Captured and updated Control Self Assessment (CSA) Action Plans for tracking Control Improvement Points within the proprietary Phoenix Database. Points of focus included Privileged Access, Security Configuration and Resiliency.
• Coordinated transatlantic Conference calls to gather Requirements from Subject Matter Experts (SME’S) surrounding VDI tools such as Atlantis ILIO and Citrix Xendesktop.
• Framed Lessons Learned documents surrounding a Cloud Infrastructure as a Service (IaaS) Security model, a Cloud Scalability Strategy, and a Metric Development Methodology.

Confidential New York, NY 06/09-04/11
Contract Technical Writer (through Gotham Technology)

• Interfaced with Hewlett Packard OpenView Configuration Management (HP OVCM) Subject Matter Experts (SME’s) to develop procedural documentation and policies for Application Packaging within the Citigroup Technology Infrastructure (CTI). Captured documentation for these functions: Validation, Peer Review, User Acceptance Testing (UAT), and Entitlements.
• To complement procedural documentation, developed a Decision Tree methodology targeted to Application Packaging to complement procedures. This methodology helps in capturing nuances observed only after Production.
• Developed a Content Strategy for SharePoint sites controlled by CTI. This involved first taking a Content Inventory of specific sites to survey the existing content. Coordinating with SME’s to develop SharePoint Content Types targeted to Application Packaging.
• Prepared multiple presentations in PowerPoint for Managers on topics such as Operating System Lifecycle Reporting, Problem Escalation Guidelines, and Mapping an Application Services Infrastructure.
• Developed Taxonomy based on HP OpenView Configuration Manager (HP OVCM) methodology and terms leveraged within Citigroup as part of knowledge maintenance and transfer effort as HP OVCM moves toward being known as HP Client Automation (HPCA).

Liquidnet Holdings, New York, NY

07/06 - 12/08

Confidential New York, NY 07/06-12/08
Contract Technical Writer (through SilverSearch)

• Proposed to the Marketing Studio that they incorporate aspects of information architecture, specifically demonstrating the value of conducting presenting, and leveraging a content inventory. Also presented a directory of web navigation guidelines that the Studio could leverage in specific situations. For example, defining an upfront value proposition, delivering content on a mobile screen, and preparing content for news delivery.
• Updated and uploaded documents to the Company intranet by using the DreamWeaver application.
• Prepared documentation on software emergency bug fixes which incorporated the ITIL Release Management Workflow to develop a specific set of decision fields as it applied to tracking opportunity cost as well as actual impact of specific actions.
• Delivered whitepapers to management concerning the merits of algorithmic trading, data modeling to track IT process, and how metadata could align business and IT.

EDUCATION

• Bachelor of Science