Customer Service Representative Resume
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Fort Lauderdale, FL
TECHNICAL SKILLS
- Aloha POSe
- Micros Restaurant Software
- Opentable Software and Quickbooks
PROFESSIONAL EXPERIENCE
Confidential, Fort Lauderdale, FL
Customer service representative
Responsibilities:
- Speaking with customers about issues with Confidential of Indiana
- Logging guest health information and informing them about benefits
- Training of new employees
Confidential, Orlando FL
Server
Responsibilities:
- $900 in Average Sales
- Extensive knowledge of Menu and Daily Specials
- Responsible for a pleasurable guest service experience
Confidential, Celebration, FL
Server, hostess, job coach
Responsibilities:
- Marriott Autograph Collection Hotel
- Over $14,000 in Gallery Sales
- Developed Host SOPs and Job Coach Guides
- Responsible for organization of Reservations for Holidays and Special Events
- Hostess, cross trained as Server and In - Room Dining Server
Confidential, Sanford, FL
Stand Supervisor
Responsibilities:
- Managerial Functions: Inventory, data entry, food order and receiving, cash controls and deposits, event planning
- Banquets and Events responsible for planning, set up, serving, strike
- Concession Attendant, trained across all stations: Grill, cashier, concession attendant, stand leader
- Involved in design and daily operations of individual stands throughout park
Confidential, Orlando, FL
Room Service Attendant and Server
Responsibilities:
- Responsible for order taking and fulfillment, record keeping, & payment processing
- Barista for Starbuck's-run cafe in house
- Assembled and delivered hotel amenities housed in F&B
Confidential, Pembroke Pines, FL
Crew Member for four consecutive years
Responsibilities:
- Designated trainer of a training store
- Trained across all stations: Grill, food prep, dining room, cashier, drive-thru
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