Training Specialist Resume Annapolis, MD - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Training Specialist

Responsibilities:

Assisted in the creation of a user friendly Unified Court System manual for Civil Legal Procedures software
Assisted in the creation of a user friendly Unified Court System manual for Criminal Legal Procedures software
Created PowerPoint Training material
Held webinars using Confidential
Answered Helpdesk calls for Jury Management and UCS (Unified Court System) second level software
Provided training for several Maryland Circuit Courts’ staff members in the area of accounting, paternity and non - support, disaster recovery, and Domestic Violence.
Redesigned the Access database for the educational resource guide for the judges.
Created a Helpdesk manual for Jury Management users.
Created training material for the following soft skills classes: Workplace Bullying, Anger Management, and You and the Judiciary.
Maintained the Judiciary training database.

Confidential, Baltimore, Maryland

Technical Trainer

Responsibilities:

Prepared a monthly training calendar for Confidential to distribute agency wide
Created standardized training registration and evaluation forms
Created curriculum outlines, classroom lessons, and study material for each software package.
Provided training for the entire agency on relevant business applications that were used in accomplishing their daily tasks
Maintained attendance records as requested by Human Resources
Provided Helpdesk assistance to all agency staff for their particular software problems
Provided support for special administrative tasks as designated by the Information Systems Manager such as creating an inventory database in Access or workshop PowerPoint presentations
Supervised the staff for six adult learning center sites