Service Administrator Resume Bowie, MD - Hire IT People

SUMMARY

My objective is to work for a law enforcement agency or private company in a dispatch or clerical position. My most recent employment position was as a service administrator for a commercial Confidential company.
I coordinated field crew with job assignments. Created work orders, purchase orders and ordered/tracked parts. I received requests for service, scheduled appointments for routine service, entered employee weekly payroll to accounting.
I was also a police dispatcher for Confidential, California for 18 years prior to my move to Maryland.
I am a mature self - starter, detail oriented, multi-tasking, expert problem solver, team player and able to perform under pressure without supervision.

TECHNICAL SKILLS

Typing 35 wpm.
10 key data entry.
Intermediate to advanced computer applications: Microsoft Office, Works, Excel, Power Point, Outlook.
Computer Aided Dispatch
Employee Dispatch and Tracking Software

PROFESSIONAL EXPERIENCE

Confidential, Bowie, MD

Service Administrator

Responsibilities:

Schedules and dispatches technicians and service vehicles to appropriate locations per customer requests, specification, or needs.
Relays work orders, messages, and information to or from technicians, customers, and management.
Confers with customers or technicians to address questions, problems, and requests for service or equipment.
Prepares daily work and run schedules.
Receives or prepares work orders/purchase orders.
Monitors personnel locations and utilization to coordinate service and schedules.
Utilization of Fleetmatics tracking software.
Posts job costing to work order for completion and prepares invoice.
Processes purchase orders as well as performing the receiving function for materials. Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Enter technician weekly payroll hours and forward to accounting.
Data entry/retrieval via employer software

Confidential, Capitol Heights, MD

Dispatcher - Weigh Master

Responsibilities:

Dispatch aggregate trucks and update status information to jobs via Fleetmatics Work software.
Track aggregate trucks in Fleetmatics software.
Receive and record orders on Excel cloud spread sheets
Obtain truck gross, tare, and net weight and aggregate.
Invoice aggregate in computerized database.
Accept cash, credit card and account payments.
Record weights of incoming aggregate stock, truck company in computerized database.
Record company drivers’ timesheets and forward to accounting.
Update various databases with truck and driver daily information.

Confidential, Columbia, MD

Technician Dispatcher - Sales/Supply Clerk

Responsibilities:

Receive/evaluate and enter copier repair calls into database.
Assign technicians to copier repair orders via computerized database.
Receive calls for copier supply orders.
Invoice supply orders to customer account and enter orders into database for shipping receiving.

Confidential, Oakland, CA

Police Communications Dispatcher

Responsibilities:

Answering emergency 911 and non-emergency calls from citizens.
Data input to Computer Aided Dispatch System.
Prioritizing calls for service and dispatching officers on computerized 800mhz radio system.
Fielding officer service requests such as warrant checks, tow requests, communications to other law enforcement agencies.
Queries and entries into the computerized law enforcement related data base networks.
Trained more than 30 oncoming dispatchers, conducted update training for dispatchers, assisted in revamping the dispatcher training program, sat on Oral Boards for dispatcher applicant interviews.
Spoke at citizen’s neighborhood watch and home alert meetings.