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Customer Service Representative Resume

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St Louis, MO

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OBJECTIVE

To obtain the position of customer care specialist, which will offer a variety of challenges and responsibilities where my abilities and skills can be utilized.

WORK EXPERIENCE
Confidential Baton Rouge, LA
Admissions Coordinator April 2009- April 2010

  • Respond to inquiries from hospital discharge planners, families, and other referral sources.
  • Administrative support for the patient admission process for an intensive outpatient facility.
  • Verification of insurance coverage
  • Collections
  • Maintaining and auditing medical records

Confidential St. Louis, MO.
Customer Service Representative March 2008-July 2008

  • Assist members and providers with insurance questions
  • Give referrals to members for providers within network
  • Review treatment plans from providers
  • Assisted with processing out of network agreements
  • Authorizations

Confidential St. Louis, MO.
Teller February 2007-November 2007

  • Assist Customers with deposits and withdrawals
  • Make referrals for other bank services
  • Assist locals businesses with accounts

Confidential Baton Rouge, La
Leasing Agent May 2005-November 2006

  • Obtain leases from future residents
  • Collect rent and utilities payments
  • Show apartment models
  • Marketing
  • Maintain tenant files

Confidential Baton Rouge, LA
Nurse Tech March 2004-March3005

Assist RN’s, physicians, and LPN’s with nursing task Responsible for admissions and discharge process Taking patient vital signs Computer documentation of nursing task Provided patient teaching in preparation for test/procedures Simple and complex dressing changes Confidential St. Louis, MO.

Nurse Assistant July 2002-August 2004

  • Assist medical staff with daily nursing task
  • Training in venous puncture and intravenous therapy
  • Responsible for inputting data in the SLUH system

Education

Bachelor of Science

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