Family Service Counselor Resume Dallas, TX - Hire IT People

EXPERIENCE:

Confidential, Dallas, TX

Family Service Counselor

Responsibilities:

Oversaw cemetery set - ups and services;
Made the multifaceted and complex process of final arrangements clear and understandable;
Edited and wrote obituaries as well as designed monuments; and Earned high customer satisfaction ratings through Confidential and Associates surveys.

Confidential, Dallas, TX

Technical Writer and Student

Responsibilities:

Confidential, Dallas, TX

Policy Conservation Advocate

Responsibilities:

Wrote procedures for policy conservation;
Coordinated with field agents and managing partners on individual strategies;
Trained customer service representatives on best practices and provided technical expertise to the customer service department; and
Increased policy conservation results each year.

Values Analyst

Confidential

Responsibilities:

Calculated insurance policy expectations and provided detailed written presentations of the results.
One of only four people in the company to administer policy maturities; and
Detected excess loan conditions in policies and presented solutions for policy holders.