Summary

Vast experience (6 years) in, technical writing, content strategy, desktop publishing, and editing.
Efficient team leader with strong time-management and organizational skills.
Detail oriented in delivering consistent documentation that conforms to established style standards.
Talent for generating innovative ideas and seeing a project from conception to completion.
Ability to multi-task and deliver top quality documentation both independently and as part of a team.
Competent analytical and problem solving skills.

Experience Confidential Somerset, NJ
Technical / Copy Writer Aug 2011 – Jan 2012
Project Details: Joined the team to create and maintain internal and external communication material, which details around the company’s intuitive context-aware mobile technology.
Industry: Mobile Technology
Proactively interviewed senior developers to document the Developer’s and Installation Guides.
Updated the Developer’s Guide with easy-to-understand API reference section for developers.
Extensively researched the proprietary context-aware mobile technology and documented the End User’s Manual.
Contributed critical ideas to generate new marketing message during meetings with CEO and Sales Director, as a member of the core creative team.
Directly worked with CEO and Sales Director to revamp the content of the current website and marketing collateral.

Confidential New York, NY
Content Strategist / SharePoint Administrator Feb 2011 – Jun 2011
Project Details: Joined the Content Strategy team to use MS SharePoint to integrate the team with various other departments within the company and to undertake internal documentation projects.
Industry: Financial Services
Conceptualized and generated a project to resolve existing communication gaps between client teams using the MOSS 2007 dashboard feature.
Successfully managed Quick Reference Card projects (QRC) through completion.
Proposed and created a SharePoint Wiki site for client’s ‘Business Intelligence Service’ team.
Copy and image edited client’s “On the Job Training” materials.
Delivered standardized QRCs for various client applications.
Maintained structured and organized project templates to integrate with the dashboard site.
Established and managed version control of the team’s documentation on MOSS 2007.

Confidential New York, NY
Technical Writer / Business Analyst Aug 2008 – Jan 2011
Project Details: Joined the client’s team as part of the Case Management System Implementation project to replace the existing case management system.
Industry: Government
Authored and co-authored Business and Functional Requirements Documents, Requirements Traceability Matrix, How-To Documentation, Policy and Procedure Manual, UAT Test Plan, FAQs, Workflow and Process Flow Diagrams, and End User’s Manual.
Accurately identified the target audience and authored a clear and concise CMS End User Manual.
Interviewed SMEs to understand product functionality and deliver audience-appropriate documentation.
Actively involved as the co-trainer of the new application to End Users and Executives.
Interacted extensively with end users to troubleshoot CMS post go-live.
Extensively worked in 3-Tier web-based architecture environment and gained familiarity in it.
Documented product training material and co-trained the end users and senior executives on the newly implemented application.
Responsible for the set up and support of the Windows SharePoint Services 3.0 server to manage the CMS Implementation project management needs.
Extensively tested (Black-box style) CMS on behalf of DOI with a keen attention to detail and used MANTIS as the defect tracking application.
Enhanced project collaboration by creating and supporting a project SharePoint site and archived the team’s knowledge base on this site.
Prepared and presented a MS Visio workflow diagram of the DOI business process to the Commissioner.
Generated an interactive and user-friendly DOI ORG CHART presentation for the Assistant Commissioner.
Extensively formatted, proofed, and standardized existing documents.
Ensured standardized templates for the documents and extensively formatted and proofed documents.
Took meeting minutes and notes for all project related meetings.

Confidential Jersey City, NJ
Technical Writer Jun 2008 – Jul 2008
Project Details: Worked with the Project Manager to convert and maintain existing documentation.
Industry: Information Technology
Trained in Structured FrameMaker and efficiently coalesced User Guides from MS Word with FrameMaker.
Comfortably used existing SharePoint site for project collaboration and posted How-To documentation on this site.

Confidential Philadelphia, PA
Technical Writer Feb 2008 – May 2008
Project Details: Worked with the documentation team to create presentations and manuals of new banking tool.
Industry: Financial Services
Solely managed documentation responsibilities.
Proofread existing User Manuals and Training Guides.
Prepared presentations for product launch.

Confidential New York, NY
Technical Writer Sep 2007 – Jan 2008
Project Details: Worked with the Business Analyst to document a user guide with latest screenshots of the e-health monitoring tool.
Industry: Healthcare Information Technology
Worked with Business Analysts and Developers to deliver documentation for successful product launch.
Researched and analyzed new products, thereby efficiently documented product FAQs.

Confidential Bangalore, India
Technical Writer Jul 2005 – Aug 2006
Project Details: Trained in Technical Writing and joined the documentation team to document online help of an ERP client.
Industry: IT Consulting Services
Performed gap-analysis for existing documentation.
Trained in RoboHelp and proofread online help guides for ERP clients.
Became proficient in HTML and XML quickly upon training.
Trained in Black-box testing and 3-Tier architecture concepts.

Skills Technical: MOSS 2007, WSS 3.0, MS Office Suite, MS Visio, SnagIt, TeamConnect, Demand Planner, MANTIS, Adobe Photoshop, PaintShop, HTML, XML.
Authoring: MS Word, Structured and Unstructured FrameMaker, RoboHelp, Adobe InDesign.

Education Ontario Graduate Certificate in Advertising
Master of Arts in English,
Bachelor of Arts in English,