EMPLOYEMENT GOALS:

To join the business team of an organization, that offers a challenging work environment, stability, growth and to have the opportunity to utilize my education, work experience, managerial, and computer skills.

SUMMARY:

• Fifteen plus years of experience in administrative/management support positions.
• Reliable and capable of working effectively with little or no supervision.
• Able to handle multiple projects at any given time.
• Extremely professional, very customer service, and detailed oriented with the ability to perform in a very demanding, fast paced environment.

COMPUTER SKILLS:

• One - Site Microsoft Works Yardi
• Visual Homes Rent Manager Internet
• Real-Page Micro-Soft System SAP System

WORK EXPERIENCE:

Confidential, St. Louis, MO

Community Manager

Responsibilities:

• Manage all leasing activities at the property to ensure full compliance with equal housing opportunity laws,
• Perform evictions on delinquent rents and utility cut-offs,
• Perform move-ins/-outs, and meeting company standards of 96% occupied,
• Process invoice using Ops system; ensures that vendor invoices are processed timely including petty cash, postage, and expense reimbursements,
• Administer HUD/Tax Credit Annual certifications/Interims, when needed,
• Supervise maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling,
• Monitor day-to-day maintenance operations to make sure units turnaround are turned in a timely manner,
• Monitors and post rent collection and deposits are made in a timely manner,
• Supervises all arrears and collection attempts, for past due or for damages,
• Inspect units quarterly; property common areas, and vacant apartments on a regular basis,
• Establishes and maintains good relations with vendors and tenants,
• Ensures that up-to-date vendor certificates are maintained on site,
• Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests,
• Ensures timely compliance with all reporting deadlines,
• Takes part in the preparation of annual operating budgets; responsible for staying within budgetary guidelines; ensures that major budget items are completed as scheduled according to proper standards,
• Process payroll using ADP,
• Confirms that residents are fully and properly notified of all issues that affect their tenancy and attends court proceedings as required,
• Ensures proper service to residents by thoroughly reviewing service request logs and following up on completed requests,
• Protect the assets of the property from liability and/or loss,
• Identify and report, if any unsafe conditions or health & safety issues arise at the property,
• Other responsibilities as assigned/needed.

Confidential, St. Louis, MO

Tax Specialist

Responsibilities:

• Conduct tax interviews and research tax questions,
• Prepare tax returns and contact client to gather additional information in or to complete, if necessary,
• Provide tax information to clients related to their tax preparation and resolve any concerns,
• Finalize tax returns so client can either request electronic filing or make arrangements to pick-up completed return payments from office,
• Effectively communicate the fee for products and services in accordance with established company scheduled charges; collect and submit fees related documentation in accordance,
• Assist less experienced associates in the preparation of more complex tax returns,
• Attend yearly training as required to maintain certification as required by H & Confidential and IRS,
• Other responsibilities as assigned/needed.

Confidential, EI St. Louis, MO

Financial Advisor

Responsibilities:

• Assists students and parents with the financial aid process by advising them on available financial aid,
• Explains to the student the amount and sources of aid, as well as how the eligibility is determined and disbursed,
• Counsels students to obtain, document, evaluate and interpret necessary personal and household income/asset information to comply with federal verification requirements,
• Advises students or rights and responsibilities pertaining to all sources of aid,
• Monitors student academic progress to determine initial and continual eligibility for financial aid, and communicates the process and consequences to students,
• Responsible for maintaining student financial aid files and all documents required to process financial aid,
• Processes paperwork to ensure aid arrives as scheduled,
• Actively communicates the status of the process with other departments, including: Admissions, Registrar, and Accounting,
• Coordinates Title IV programs with other assistance that are not related-i.e. Veteran’s Benefits, scholarships,
• Completes administrative duties and other projects as assigned.

Confidential, St. Louis, MO

Manager

Responsibilities:

• Management experience with working knowledge of project based Section 8 recertification process, Tax Credit, and Market Rate.
• Provide administrative support to Area Manager,
• Conduct tenant screenings and interviews prospects employees,
• Process new-hire and tenant move-in paperwork; train and ensure staff following policies and procedures,
• Resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management,
• Prepare monthly operation reports,
• Deposits, rental payments, and late/check charges are collected on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.),
• Code invoices, enter into system, and track spending to stay within budget,
• Communicate with vendors & collect bids contracts for services in compliance with company/owner standards,
• Collect all required paperwork for all liability, workers’ compensation and property insurance claims,
• Give direction and/or monitor maintenance, construction and/or rehabilitation activities to ensure quality and expediency (i.e.,“walk” apartments to ensure Service Requests for make-readies are completed timely),
• Inspect units and buildings,
• Process payroll using ADP,
• Other responsibilities as assigned/needed.

Confidential, St. Louis, MO

Assistant Manager

Responsibilities:

• Ensure certification is in compliance with all HUD/LIHTC regulatory agency requirements,
• Manages preparation of all tenant correspondence, including late re-certification and payment notices,
• Assist with legal counsel and Property Manager to execute unlawful detainers and 10/30-Day Notices,
• Showed vacant suites as necessary and explains property rules and regulations. Ensures all move-in/move-out paperwork is completed correctly and has been approved by the property manager,
• Ensures all units, move-in, move-out and other leasing data is entered correctly and in a timely manner into the Yardi system,
• Assist with property manager to develop an effective, proactive team that works together to achieve property objectives,
• Assist with property manager and maintenance team to insures that units, common areas and grounds are maintained according to property objectives,
• Inspects units, common areas, and property to insure adherence to property standards,
• Distribute service requests and assist with property team to ensure adherence to customer service standards works with Yardi,
• Deal with tenant issues in a professionally and timely manner,
• Other responsibilities as assigned/needed.

Confidential, St. Louis, MO

Manager

Responsibilities:

• Screen tenants prior to move-in; initiate and implement policies/procedures,
• Conduct move-in/out, and inspect units and exterior area of building.
• Maintains accurate resident records and files are in compliance to MHDC/HUD,
• Updates on a daily basis all rents, and deposits received by residents,
• Issue notices (e.g., late payments, late recertification, eviction notices, returned check memos),
• Collect Rent and deposits through Compass,
• Maintained positive customer relations attitude with tenants and vendors,
• Answers and handles incoming phone calls,
• Organizes, types, and file all applicable reports and paperwork,
• Purchases office supplies within established budgeted guidelines,
• Other responsibilities as assigned/needed.

Confidential, St. Louis, MO

Manager

Responsibilities:

• Promoted within the company from Administrative support to VP and GM to Property Manager,
• Administrate and enforcement Public Housing lease agreements; maintaining residential files are in compliance with HUD Guidelines,
• Managed building services including janitorial services, maintenance repairs, vendor repairs of building and improvements; management of tenant relations,
• Management of the accounting functions of rent collections, posting, and deposits,
• Preparation of monthly reports including rent rolls, move-in/outs,
• Collects, code, verify, and processes financial transactions and documents as required for the processing of invoices for 9-developments using Yardi System,
• Maintains accounts records such as matching invoices to check copies; prepares data and financial records reports for VP and GM for a several properties,
• Responds to vendor inquires, process credit applications, and assists in special projects throughout department.
• Process payroll hours track vacation, sick, and personal days for 80 - 100 employees,
• Other responsibilities as assigned/needed.