SUMMARY:

Expertise in scope and time management cost assessments, integration and risk management, as well as communications and procurement management. My efforts resulted in successes such as; upgrade of Microsoft Active Directory, Exchange 2010 Projects and SharePoint Training Project for United States Joint Chiefs of Staff, creation of Microsoft IT Academy for United States Central Command, revised Technical Training Project for United States Special Operations Command to include curriculum rewrite, and $3.7M in revenue in part due to my efforts for Audio Visual Innovations

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Consulting Services Manager

Responsibilities:

• Responsible for leading my region on execution of detailed delivery plans such as technical solution strategies, program/project delivery and escalation of highly complex IT engagements across all Confidential technology lines of business including datacenter virtualization and storage solutions, all Microsoft technologies, Cisco networking technologies including network security/wireless, and collaboration solutions including unified voice and telepresence
• Manage relationships of Fortune 500 executive - level clients on architectural solution and scope for current engagements as well as future planning for their organizations
• CSM is responsible for ensuring solutions meet the delivery standards against all lines of business, Confidential best practices, financial target of $7M for 2015 in region, and our client’s requirements
• Additional functions include resource management, service operations management and/or escalation management of the local market delivery team’s projects or client engagement projects simultaneously ranging from 5000 to 100,000+ seats each

Confidential, Tampa, FL

Senior Information Technology Program Manager

Responsibilities:

• Provided all aspects of professional technical Program/Project Management for industry leader in IT Management and Professional services organization during complete lifecycle of multiple projects simultaneously ranging from 5000+ seats up to 130,000+ seats each globally
• Managed and provided technical direction to senior system engineering and architecture teams, both local and remote during complex IT programs including architectural design for virtual and physical infrastructures for delivery deployments, disaster recovery planning, and transition to steady state operations for Fortune 500 customers spanning the globe
• Maintained and built relationships with executive-level clientele throughout engagements
• Programs managed include but are not limited to; virtual infrastructure design, storage design, Microsoft Active Directory assessments and upgrades, Microsoft Exchange assessments, migrations, and upgrades, Microsoft SharePoint assessments, migrations, and upgrades, and Microsoft Lync deployments, migrations, and upgrades

Confidential, Washington, DC

Information Technology Project Manager

Responsibilities:

• Initiated, planned, managed, and delivered all aspects of Microsoft Active Directory, Microsoft Exchange 2010, and Enterprise File Services Network Modernization projects.
• Managed and provided technical direction to system engineering and architecture teams during design and deployment phases of complex virtualized and physical Microsoft Server environment within the Joint Staff production networks
• Developed virtual lab environment to facilitate simulated projection environment for testing and staging
• Provided executive-level briefings and formal presentations on technology solutions
• Contributed in peer review and process improvement while participating on project management team
• Project management duties included: risk analysis, quality metrics, scope definition, managing the bidding process of software providers as well as coordination throughout the purchasing process, and creating project schedules for approximately 5000+ users on the Joint Chiefs of Staff networks

Confidential, Tampa, FL

Virtualization and Storage Engineer/Technical Training Specialist

Responsibilities:

• Designed and implemented virtual lab environment leveraging latest VMware and EMC products to facilitate simulated production environment for testing and staging of mission critical network monitoring environment
• Architected and implemented production virtualized design of mission critical network monitoring environment from pre-existing physical infrastructure at Confidential Head Quarters datacenter across multiple DoD networks, for use both at Confidential and downrange
• Provided executive-level briefings and formal presentations on technology solutions
• Additional responsibilities included; installation, configuration, and maintenance of all virtual and storage systems for assigned projects
• Developed and maintained appropriate system documentation as required for project

Confidential, Washington, DC

Senior SharePoint Training Project Manager

Responsibilities:

• Initiated, planned, managed, and delivered all aspects of Microsoft Office SharePoint Server 2007 (MOSS 2007) and Microsoft SharePoint Server 2010 technical training project. Training coincides with application roll outs and upgrades to a production Joint Staff multi-network production environment.
• Lead System Engineer deploying complex Microsoft virtualized training environment within the Joint Staff Training Center located in the Pentagon. This role included tasks such as; planning, staging, documenting, implementing into production, and maintaining after the fact the complete Microsoft virtualized SharePoint training environment within a complex Department of Defense network.
• Conducted system analysis for the Confidential as subject matter expect(SME) on engineering and administration aspects of Microsoft SharePoint 2007 and 2010 products being implemented into their enterprise production networks.
• Project management duties include risk analysis, quality metrics, scope definition, managing the bidding process of curriculum providers as well as coordination throughout the purchasing process, and creating training schedule for approximately 5000 users for 2007 and 2010 versions of SharePoint
• Provided executive-level briefings and formal presentations on technology solutions
• Initiated, planned, and delivered a custom train-the-trainer course for new instructors resulting in their attainment of Microsoft Certified Trainer (MCT) certification

Confidential, Tampa, FL

Master IT Analyst/Technical Trainer

Responsibilities:

• Provided executive-level briefings and formal presentations on technology solutions
• Designed, deployed, and maintained virtual classroom environment leveraging latest Microsoft virtual technologies for Confidential J6
• Provided management of specialty training courses with commercial and government venders to include; VMware, Microsoft, EMC, Aruba Networks, HDI, Symantec, New Horizons and Global Knowledge
• Proposed, planned, and implemented Microsoft IT Academy Program for United States Central Command to provide Microsoft Official Curriculum (MOC) to be delivered in-house for an approximant $3M annual savings to the government.
• Maintained detailed knowledge of the Confidential 's capabilities, assets including VMware ESX virtualization, Dell EMC and NetApp Storage Area Networks, Dell and HP Servers, Cisco Routers, Switches, and Firewalls, and other network equipment to provide program specific support and training to the customer.

Confidential, Tampa, FL

Technical Training Lead

Responsibilities:

• Managed the delivery of technical training courses worldwide with technical curriculum content designed to meet client-specific requirements.
• Maintained 80/20 travel schedule while preserving strong customer-service orientation and effective classroom management for team of professional instructors
• Deployed complex training on both hardware components and software applications such as custom VMware, Cisco, storage technologies and Microsoft curriculum for the United States Special Operations Command ( Confidential ) Tactical Local Area Network (TACLAN) system to Theater Special Operations Command (TSOC) and other units to include Air Mobility Command, Air Force Special Operations Command, Special Operations Command Pacific, Special Operations Command South, as well as Joint Communications Support Element
• Fielded and maintained complex TACLAN equipment for multiple war fighter units throughout lifecycle process in accordance with Confidential policy at Confidential and OCONUS sites across the globe
• Managed planning, documentation and implementation of course rewrite with all internal departments to include; curriculum of custom Student Guide, Student Workbook, Slides and Instructor Guides