Customer Service Representative Resume Charlotte NC - Hire IT People

Objective

I am looking for a new and exciting career in which I have the opportunityto expand with. If given the opportunity I know that I can be a great contribute to this company. I am friendly, outgoing, loyal and clearly a dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the sale industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own.

Qualifications

Confidential

Charlotte NC

I review the accounts in reference to the MHA guidelines to modify the loan. I input the financial information in the computer. Work closely with the underwriter.

Confidential SC 29730

I assisted customers with their banking needs example: Cashing checks, depositing checks, money gram, and savings bond. I also suggested products that for the customer that would benefit them.

Confidential Loss Mitigation

Loan Servicing Rep - September.2, 2010

Fort Mill SC, 29715

I assist homeowner with the government sponsored modification assistance program; as well as Wachovia’s assistance program. I conducted the interview by telephone by gathering detailed information from the homeowners to possible qualify for the government sponsored program Home Affordable Modification (H.A.M.P) Mortgage Assistance Program,(M.A.P)or Home Affordable Modification Program (.H.A.F.A). If the homeowner qualifies for one of the programs I inform the homeowners as to which documents that they need to submit to get their loan modified. I also follow up with the homeowner and inform them if the underwriter is requesting any additional information. I also assist, and educate homeowner with short sales procedure if they do not qualify for any of our assistance programs. .I also contacted homeowners that were past due on their mortgage payments. I process the payments or I set up a payment plan for the homeowners.

Confidential Inventory Specialist I assisted with the inventory of the devices.

Confidential

Customer Service Rep II

Charlotte, NC 28273

I assisted Sprint customer with the basic troubleshooting of their devices. I also made payment arrangements as well as assisted customers with billing issues. I sold Sprint products to Sprint customers.

Confidential Warehouse

Receiver

Rock Hill, SC 29730

I was responsible for inspecting and receiving the merchandise into the warehouse, and keeping track of the inventory. If there was a serial number that was not on the product then I had to research the product to provide a serial number for the product.

Relevant Experience

I have great people skills. I enjoy helping people with their complex problem I was a “B” Specialist at Sprint. My Average Handle Talk time is Six minutes my outside advanis customer survey is at 100%. At Sprint I assisted co-workers who needed help getting there average talk time down, and I also did coaching with the specialist as well. At my current job Titanium Solutions I have passed all my quality monitors and my average is at95%.When started working at Titanium Solution. I did not have any mortgage experience. I quickly learned the company, and became one of the top performing specialists. I type 37 WPM. I am very familiar with Microsoft Work, Microsoft Word, Excel, AS400, and PowerPoint

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Customer Service Representative Resume

Charlotte, NC

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