SUMMARY

• Career objective is to succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and helps me achieve personal as well as organization goals.

TECHNICAL SKILLS

• SKILLS AHLTA/CHCS computer systems
• Fluent in American Sign Language
• BLS Certification for Health Care Providers FEMA IS00100.b, 00700.a,  00701.a,  00200.b
• First Aid & CPR
• Microsoft Word/ Excel
• DC Govt Credible Software System education

PROFESSIONAL EXPERIENCE

Confidential, Takoma Park, MD

Acute Needs Assessment Coordinator

Responsibilities:

• Provide telephonic support to the needs assessment department by triaging telephone calls, scheduling intake appointments and providing resources to callers.
• Facilitated hospital to hospital transfers and obtain pre - authorizations.
• Demonstrated a willingness to provide excellent service to both internal and external customers.
• Performed clerical duties as assigned to ensure the efficient operation of the department while responding to telephone inquiries for requests for Behavioral Health information.
• Triage incoming phone calls to appropriate clinical resource.
• I also maintained an accurate census in the office to advise referral sources of the bed availability at the facility.
• Schedule clinical evaluations and facilitated hospital to hospital transfers by reviewing clinical/demographic information and making decisions based on criteria and benefits.
• Obtain pre-authorization for patients being admitted to a facility program while demonstrating effective verbal and written communication skills necessary for the efficient operation of the department and organization.
• Participated in regularly scheduled and ad hoc departmental and facility meetings.
• Assisted management in training activities and special projects as assigned.
• Lastly I Participate in training and development activities to enhance own knowledge and skills consistent with the organizations mission, vision, values, and goals.

Confidential, Pg County, MD

Mental Health Outreach Specialist

Responsibilities:

• Conducted and assisted in treatment and rehabilitation of mental health patients.
• Performed intial basic assessment procedures including standardized psychological testing, cinical interveiwing, mental status examinations, substance abuse evaluations, and psychological and nursing assessments.
• Assisted in identifying mental health and nursing diagnoses, treatment, patient education, and disposition planning.
• Observed, monitored, recorded, and reported patient progress.
• Last I conducted groups and individual counseling, therapeutic communities, and other related miliue activities.

Confidential, Takoma Park, MD

Psychiatric Counselor

Responsibilities:

• Evaluated, diagnose and treat psychological disorders as part of the multidisciplinary team; utilize evidencebased therapeutic interventions and techniques for patients who present to our service.
• Maintains records of evaluation, diagnosis and treatment for continuity of care, treatment planning, and medical/legal requirements.
• Participates in staff meetings, clinical case conferences, and treatment planning meetings regarding our patients and research participants.
• Assists with triage of patients with psychological disorders who request services by phone, in person or via referral by conferring with intake staff and our team of psychiatrists, psychologists and other medical professionals.

Confidential, Fairfax VA

TOC Controller/ Operator

Responsibilities:

• Worked in a control room environment using CCTV to detect, verify, and monitor events (primarily on the Interstate system).
• Coordinate dispatch of highway responders (Safety Service Patrol).
• Generate and manage traveler information (i.e. posting messages on electronic signs, highway advisory radio, and Virginia 511 traveler service outlets).
• Monitor and respond to various data sources (e.g. Police Computer Aided Dispatch (CAD) and other communications channels).
• Coordination with emergency agencies and other responders.
• Report generation / Database entry.

Confidential, William, VA

Psychiatric Technician

Responsibilities:

• Delivered excellent customer service to care of adult clients with varying degrees of mental illness on acute inpatient
• psychiatric and substance abuse units.
• Carried out doctors and nursing orders.
• Communicated with multidisciplinary treatment team members and participated in MITP meetings.
• Assisted in the development and implementation of treatment plans.
• Responsible for admitting and interviewing patients.
• Responsible for documenting patient’s behaviors and activities.
• Crisis management to combative patients and applied quick and effective deescalation techniques.
• Conducted various education groups.
• Provided care to patients with selfcare deficits.

Confidential, Washington, DC

Recreation Therapist

Responsibilities:

• Help individuals reduce depression, stress, and anxiety; recover basic motor functioning and reasoning abilities; build confidence; and socialize effectively so that they can enjoy greater independence and reduce or eliminate the effects of their illness or disability. In addition, helped people with disabilities integrate into the community by teaching them how to use community resources and recreational activities.
• Helped individuals reduce depression, stress, and anxiety; recover basic motor functioning and reasoning abilities; build confidence; and socialize effectively so that they can enjoy greater independence and reduce or eliminate the effects of their illness or disability.
• In addition, helped people with disabilities integrate into the community by teaching them how to use community resources and recreational activities.
• Rehabilitating individuals with specific health conditions, usually in conjunction or collaboration with physicians, nurses, psychologists, social workers, and physical and occupational therapists.
• Also developed and carried out therapeutic interventions consistent with the clients’ needs and interests.

Confidential, Alexandria, VA

Field Technician/ I&M

Responsibilities:

• Responsible for Installs, replace, repair and/or rearrange service drops, aerial, buried and underground cables, andassociated inside/outside wiring (aerial and buried).
• Connect drops, local cables, and inside/outside wiring to a variety of terminals.
• Make various attachments to poles, buildings, etc., as required, using hand/motorized tools, following installation diagrams, work orders, service orders, AWAS (Laptop PC) and blueprints.
• Test and inspect to ensure that activities performed and all services installed function properly.
• Test cable air pressure systems and perform maintenance as required.
• Install fiberoptic cable to curb terminals. Perform maintenance splicing (copper/fiber).
• Perform cable pair recovers for new work orders.
• Maintain all analog/digital CXR systems (subscriber).
• Also installed fios services and handled fiber install, splices and trunk connections along with cat5E cable and coax.
• Perform such work under minimum supervision.
• Operate company vehicles.