SKILLS:

SALES (8 years), ACCOUNT DEVELOPMENT (10+ years), B2B (10+ years), B2B SALES (10+ years), CUSTOMER RELATIONS (10+ years)

WORK EXPERIENCE:

Regional Sales Manager

Confidential, California

Responsibilities:

• Establish, develop and maintain positive business relationships with independent and franchise car dealerships in a designated market.
• Drive the sale of the Company's products and services (i.e. GAP insurance, Collateral Protection insurance, Warranties, GPS installation services, etc.) by educating dealerships on their features and advantages.
• Boost sales by performing cost benefit and needs analysis presentations for dealer clients and prospects which highlight solutions that utilize the Company's products and services.
• Implementing innovative sales and merchandising initiatives to achieve the sales goals and customer satisfaction objectives of the Company.
• Underwrite retail installment loan contracts and partner with the internal underwriting department, when necessary, to maximize sales and deal flow.
• Generate and pursue sales leads as well as new dealership relationships using cold calling techniques, business directories, referrals, onsite field visits, etc.
• Develop and execute marketing strategies to compete with other individuals and/or companies who sell similar products and services.
• Meet or exceed established sales quotas while maintaining accepted delinquency/loss levels on the portfolio.
• Educate dealerships on the expected applicant standards such as credit quality, residence/employment stability, etc. and ensure all stipulations are submitted.
• Attend meetings, sales events, and training seminars to keep abreast of the latest industry developments.
• Significant travel within an assigned geographical area.
• Other duties as assigned.

Dealer Relationship Manager

Confidential

Responsibilities:

• Demonstrate the value proposition of Confidential to assist the dealer to sell more new and used vehicles.
• Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume Objectives.
• Support and market all Confidential products.
• Maintain effective communication with dealers and appropriate internal partners.
• Develop business plans to align with corporate goals.
• Achieve Field DRM key performance criteria.
• Act as a liaison between dealer and Funds Now to resolve any funding issues.
• Work with the Funding Managers and Team Leaders.
• Analyze dealer - specific data using reporting tools and take appropriate action.
• Identify and resolve dealer issues presenting excessive risk to Confidential, i.e., portfolio issues, fraud, buyback, Dealer agreement violations, dealer personnel, etc.
• Responsible for collection of monies owed to Confidential .

Dealer Relationship Manager

Confidential

Responsibilities:

• I am responsible for service and support of all Westlake franchises and non-franchise dealers where I provide Quality customer service by satisfying the business needs of the dealers.
• My overall responsibility will be To develop dealer relationships that generate contracts according to Westlake's established credit risk and Profitability models.
• Demonstrate the value proposition of Westlake to assist the dealer to sell more new and used vehicles.
• Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume Objectives. Support and market Westlake products.
• Maintain effective communication with dealers and appropriate internal partners
• Develop business plans to Align with corporate goals. Achieve Field DRM key performance criteria.
• Act as a liaison between dealer and Funds Now to resolve any funding issues.
• Work with the Funding Managers and Team Leaders. Analyze dealer-specific data using reporting tools and Take appropriate action. Identify and resolve dealer issues presenting excessive risk to Westlake, i.e., portfolio Issues, fraud, buy-back, dealer agreement violations, and dealer Personnel. Increased sales volume by adding New accounts in my territory. Completed daily outbound calls and visits up to 10 hours per day.
• Built relationships with customers and the community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.

Branch Finance Manager- General Manager

Confidential, San Antonio, TX

Responsibilities:

• Know and implement dealership policies and procedures, maintain a clean and organized office. Communicate All problem deals to management immediately.
• Address missing stipulations communicated from lender immediately.
• Adhere to a standard of professional ethics and be respectful to customers.
• Be knowledgeable of state regulations regarding finance and the fair credit reporting act.
• Interact with appropriate departments.
• Train and supervise sales staff.
• Structure deals in accordance with lender and dealership guidelines.
• Never intentionally misrepresent a deal.
• Book out deals accurately.
• Never misrepresent equipment.
• Perform credit interview, prepare credit application.
• Verify accuracy of all material information on the credit application and submit to lender.
• Maintain confidentiality of customer information.
• Disclose financial information to customers.
• Sell credit insurance and service contracts.
• Maintain good lender relations.
• Maintain a lender guide of programs you are currently using and obtain a working knowledge of them.
• Evaluate new lender programs.
• Rehash deals with lenders.
• Work all deals diligently .Maintain current inventory log and make recommendations to management.
• Help move old inventory, maintain a call-in log and contracts in transit log (funding package).Train Administrative
• Personnel how to assemble funding packages.
• Review funding packages prior to mailing.
• Show and demo vehicles when necessary.
• Design and place advertising for special finance.
• Analyze credit reports, be able to recognize a conventional deal and turn over accordingly.
• Properly cost special finance deals (prepare profit sheets).Receipt deposits immediately.

Dealer Account Manager

Confidential, San Antonio, TX

Responsibilities:

• I motivate new and existing auto dealers to us our program for indirect retail/ Lease financing.
• In this role I perform the following functions: manage a multi-state territory of approximately 200 dealers; bring onboard new dealers and educate them on the programs, initiatives, and help them to Understand how the process works from credit to funding, and remarketing; interface directly with all dealer Personnel; train dealers on contracts/worksheets; inform dealers of policy, procedures and price changes;
• Develop pricing/program recommendations for territory; act as liaison between dealers and our internal funding Dept. where credit decisions are made; act as a liaison between the dealer and Confidential to promote Confidential and its initiatives; monitor ongoing dealer performance such as efficiency ratios, delinquency, losses, Profitability, etc.; increase and maintain required market share levels; and attain volume plan at acceptable Business levels;

Store Manager

Confidential, Reno, NV

Responsibilities:

• Supervised a sales force of sales associates.
• Hired sales representatives to meet sales needs.
• Developed quarterly and annual sales department budgets.
• Planned and directed staff training and performance evaluations.
• Reviewed operational records and reports to project sales and determine profitability trained sales team Members Contacted customers by phone and email in response to inquiries.
• Maintained knowledge of current sales and promotions, policies regarding Payment and exchanges and Security practices.
• Built relationships with customers and the community to establish long-term business growth.
• Attended sales training camp and brought best practices leadership back to the company Greeted customers In a timely fashion, while quickly determining their needs.
• Answered customer questions about product availability and shipment times.