DEFAULT CASH SUPERVISOR Resume Jacksonville, Florida - Hire IT People

SUMMARY:

Collaborative Leadership /Business Analysis /Business Intelligence An accomplished business analyst with a strong background in complex, high - volume and revenue business operations. A proven passion for business analysis, reporting and active management of data, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of stakeholders.

CORE COMPETENCIES INCLUDE:

Business/System Analysis Mortgage Account Applications
Business Strategy Management Inventory Control & Analysis
Business Intelligence 1 2 Process Optimization
Team Leadership Prioritization of Work
Reporting Automation Training & Development
Six Sigma Customer Relationship Management
Windows Operating Systems Project Management
Microsoft Access Microsoft Office Suite
SQL Server Reporting Services (SSRS) Oracle / PL/SQL
SQL Server Integration Services (SSIS) MS SQL Server/T - SQL
LPS Desktop MSP iOS Swift Development ETL
JIRA/Agile Kanban/Scrum Methodology

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, Florida

DEFAULT CASH SUPERVISOR

Responsibilities:

Oversaw and managed staff members responsible for applying funds on loans that were considered to be in default.
These loans included: multi-delinquent payments, bankruptcy trustee and debtor funds, loss mitigation funds, collections’ funds, loans in active foreclosure and reinstatements and payoffs.
Implemented quality and production requirements with associated databases.
Monitored the performance of these systems and increased their efficiency by 60%.
Monitored all processes and procedures and continually searched for improvement projects.
Realized cost savings through the successful adjustment and streamlining of these procedures.
Provided performance appraisals and constructive feedback to team members.
Coached and mentored them to increase their output, motivation and job performance.

Confidential, Jacksonville, Florida

CUSTOMER CARE UNIT MANAGER

Responsibilities:

Worked in partnership with a team of Customer Care Representatives who served as the first point of contact for borrowers after applying for a new home loan.
Monitored calls for adherence to quality standards and other job requirements. Reviewed these monitored calls with team members and actively provided feedback to their performance.
Identified team members that were in need of different types and styles of training, coaching and mentoring. Facilitated the successful training, coaching and mentorship of identified employees.
Acted quickly to diffuse escalated complaints with customers.
Created application for department utilization for tracking inbound/outbound calls with customers increasing efficiency and tracking of department statistics.

Confidential, Jacksonville, Florida

UNIT MANAGER / OFFICER

Responsibilities:

Joined forces with a team of Customer Service Representatives in a call center environment for a large mortgage corporation.
Provided feedback, assistance, guidance, training and mentorship to all employees.
Completed several Six Sigma projects aimed at increasing efficiency and output in the workplace.
Drastically increased workplace efficiency by 45%.
Successfully identified fundamental weaknesses in the team’s performance.
Devised strategies to adjust and change policies to enhance the performance and output of the team.
Championed the creation of a database for tracking attendance, performance and corrective actions.
Decreased processing time for these core functions, boosting productivity of the management team by 90%.

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Default Cash Supervisor Resume

Jacksonville, FloridA

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