OBJECTIVE: Seeking a challenging and rewarding career position which will capitalize on my qualifications within the supply chain to include any of the following management, customer service, buying, training, systems, export or international logistics.

PROFESSIONAL EXPERIENCE

Confidential
Essington, PA
International Operations October 2011- Current

• International Air and Ocean operations, quoting, booking, shipping, customs compliance, international documentation and tariff classification.

Confidential
Experimental Station , Wilmington, De. / Sorona ®
Customer Service May 2010- July 2010

• Handled day to day Customer Service process, as temporary vacation coverage for Sorona Customer Service (Domestic and International). Temporary Position 2 months.
• Helped access Sorono Customer Service Practices and reported to Customer Service and Logistics Manager areas for improvement and how to stream line their process for more efficiencies.

Confidential
Barley Mill Plaza, Wilmington, De. / SOURCING & LOGISITICS
Buyer/ Trainer June 2007- November 2009

• Manage over 9 million USD annual contract sales for services and equipment procurement activities for DuPont and joint venture locations. Additional procurement responsibilities over 20 million for spot buys.
• Responsible for vendor approvals, bid selections; contract negotiation, creation, and alterations for assigned sites.
• Provide weekly metrics to Management on all Wilmington and Hyderabad sourcing service centers.
• Perform strategic sourcing analysis to leverage buy opportunities and create process efficiencies while reducing overall spend and capital expenditures by five hundred thousand per year.
• Act as principal service and equipment liaison with DuPont’s India Service Center; travel to, develop training and provide on-going support for Hyderabad personnel on systems and DuPont Purchasing Processes.

• Facilitate movement of Equipment requisition processing to Outsourced MRO Team by developing and providing training and on-going transition support.
• Responsible for new hire and existing personnel orientation and training.
• Provide day to day training support to Sourcing and Logistics on best practices, systems and reporting.

Confidential
Corporate Headquarters, Philadelphia, Pa.
Customer Service Lead/ ManagerMay 2003-November 2006

• Manage Domestic and International CSR’s.
• Provide monthly reports and data analysis to Supply Chain Manager, Business Managers and Division Controller.
• Manage customer complaints, global issue resolution and day-to-day activities of the Customer Service Organization.
• Helped design and implement a US Central Distribution Center. Helped implement SAP WM at first location.
• Lead on several special projects, responsible for Process and Manual Writing.
• Act as key Sales and Marketing liaison for Customer Service and Supply Chain.
• Design, run and maintain monthly SOX revenue reports. Sign off on compliance. Perform internal SOX and EAR audits monthly and sign off on yearly Corporate reviews.
• Ensure corporate compliance with import and export Regulations.
• Provide support and back up for Global Logistics, Purchasing, Demand and Tolling Managers.
• Responsible for rate negotiations, carrier score cards and supplier communications.
• Ensure contracts and service agreements were acceptable and inline for customer and FMC Biopolymer requirements.
• Managed CSR’s handling 1200+ orders/month. Reduced Airfreight costs from 700K to 180 K over two year period

Teams: Global CS Consistency Team, SAP Power User Team, SAP Customization Team (SD/MM/FI), SAP Portal creation Team, SOX Internal Audit Officer, Ergonomics Team Leader, CTPAT Team.

International Customer Service Specialist September 2001- May 2003

• Order processing for various regions. Including SAP order input, inventory management, and international transportation and routing.
• Maintain and increase communication with FMC personnel worldwide.
• Responsible for timely shipping and management of Intercompany purchase orders.
• Manage status of global raw material and packaging purchase orders.
• Lead allocation and production assignment on behalf of Pharmaceutical Marketing for coatings products through increase demand.
• Create CS 911 Guide and training classes to teach CSR’s about international regulations and FMC procedures.
• Work on various projects to streamline work processes and cut costs.
• Support Logistics Manager in responsibilities. Decrease freight costs half a million dollars.

Teams: Ergonomics Team, SAP Power User and Conversion Teams.

Confidential
Branch Office, Philadelphia, Pa.
Ocean/Air Export Manager January 1996-2000

• Manage all aspects of the Export Department. Including but not limited to revenue, file counts, customer satisfaction and training.
• Responsible for all export customs compliance rules, regulations and communications.
• Processing and routing of all ocean and air shipments from U.S. supplier to foreign consignee. Processing of warehouse withdraws from US Customs along with in bond paperwork for many import moves.
• Responsible for all export customs compliance rules and regulations.
• Negotiate freight and warehouse rates with all service providers.
• Increased revenue over 100% within 2 years.

Teams: Export System Design Team, System Trainer, Import and Export Customs Compliance Team, Compliance Manual Author, Company Process Manual Writer Team.

Office Manager 1998-2000

Confidential
Logistics Coordinator/Account Manager1995-1996
Corporate Headquarters, Philadelphia, Pa.

Export Documentation Specialist 1994-1995

Skills/ Training

• SAP “Power User” , “Subject Matter Expert”, MySAP, Portals, SAP B2B (SAP Power User SD,FI,MM,BW,PM,QM, CS,PP)
• IATA/ICAO, 49CFR, IMDG HAZ certified
• ARIBA/ RFP/RFQ Trainer/ IES System
• QWG- Quality training
• US DOC License & Permit/ ITAR/DOD
• CSP – Certified Customer Service Professional
• BNA -Destination Country / EAR Trainer
• Outlook, Lotus Notes
• Proprietary systems Design and Instruction
• Expert MS Word, Excel, Access, PowerPoint, Word Perfect
• Cost Center Accounting
• CNS/ IATA Air Service certified
• Budget / Revenue Experience
• Banking / Routing / Letter of Credit /UCP 500/ UCP600
• AES Trained/ Trainer
• Tolling (Contract Manufacturing) Management
• INCO Terms 1990/ 2000/2010
• Financial Training for Non Finance Mngrs
• CT-PAT Trained/ Implementation Assistant
• Sarbanes Oxley Trained/ Internal Auditor
• Demand Planning and Allocation
• Dale Carnegie Leadership for Managers/ Leadership Advantage
• Harmonized Tariff Schedule trainer.
• International relations and work travel
• Management Experience and Certification.

Education

Interior Design (6 credits shy of Associates Degree)
International Supply Chain Conference and Certification for FMC BioPolymer
Various International Trade/ Systems and Management Continuing Education Courses and Training