Avionics Technician Resume
Tallahassee, FL
Professional Experience
Confidential, Rochester, NY, 2010-12/2010
Veterans Affairs Advisor
Responsible for entry and updating veteran information using the Financial Aid Banner forms. Work closely with the Office of Financial Aid.
Counsel students on correspondence received from the Federal VA. Provide interpretation/clarification when needed.
Maintain a campus web site for veterans. Stay current on veterans' issues and inform the population of current events; for example, Student Veterans of America and Veterans Day activities.
Confidential, Oak Harbor, WA, 2003 – 12/2008
Avionics Technician
Directed 4 person electronic countermeasures teams in over 500 time critical evolutions, resulting in over 97% mission completion rate.
Developed and implemented training program for 15 work center personnel, resulting in 45% increase in professional knowledge and technical skills.
Shipped and received over 500 pieces of electronic countermeasures equipment.
Conducted daily inventories and tracked over $25 million of counter-measures equipment.
Provided maintenance information to upper-level management to coordinate maintenance actions with multiple work centers, resulting in a 22% improvement in aircraft turnaround time.
Confidential, Providence, RI, 1999 – 12/2003
Accounts Collection Representative
Handpicked to diffuse volatile customer situations, resulting in a 35% increase in business retention.
Resolved an average of 450 customer inquires in one week, exceeding weekly targets by 30%. Consistently met performance benchmarks in all areas (speed, accuracy, volume).
Settled high risk and bankruptcy accounts, which were often in excess of $3500.
Proficient in multiple collections databases and collection procedures.
Education and Credentials
Associate in Arts, Graphic Design
Student, Computer Information Systems
DOD- Secret Security Clearance
Privacy Policy
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