Customer Service Representative Resume South Carolina - Hire IT People

Objective: To obtain a career that supports my interest in Social Services or Criminal Justice.

Experience:

April 2010 to March 2011 Confidential, Case Manager

Case Managed individuals with Mental Health and Substance Abuse Issues in Recovery
Transported Clients to and from appointments
Maintained detailed reports and statistics for agency, state and federal assistance

August 2009 to April 2010 Confidential, Part-time Customer Service Representative

August 2008 to June 2009 Confidential, Greenville, South Carolina Part-time Members Services Representative/Cashier

October 2007 to June 2008 Confidential, Hartford, Connecticut Para-Professional

May 2004 to July 2007 Confidential, Farmington, Connecticut Associate Program Director Individual and Family Support Youth/DCF

Coordinated and scheduled supports for individuals with mental and developmental disabilities
Monitored and documented consumption of all medication
Kept families, legal guardians and Department of Mental Retardation Case Managers and the Department of Children and Families Social Workers informed of relevant activities, incidents, and appointments
Developed staffing schedule to ensure that all the individuals needs are being supported
Ensured confidentiality of all records
Recruited, hired, trained, and when necessary was involved in progressive supervision
Maintained cash advance
Prepared program reports
Ensured all individuals apply for all assistance available from the State and Federal Government
Conducted bi-weekly staff meetings
Provided direct care to individuals
Provided transportation in privately maintained vehicle
Helped to develop each adolescents enjoyment of life and their ability to have fun
Recognize and value each child's cultural difference
Provided assistance with personal hygiene and daily living skills
Coordinated all medical and therapeutic appointments
Was on-Call two weeks out of the month
Maintained cell phone for staff and individual emergencies

October 2002-May 2004 Confidential, Farmington, Connecticut Associate Program Director Individual and Family Supports- Adult

Coordinated and scheduled supports for 13 individuals with mental and developmental disabilities
Monitored and documented consumption of all medication
Kept families, legal guardians and Department of Mental Retardation Case Managers informed of relevant activities, incidents, and appointments
Developed staffing schedule to ensure that all the individuals needs were being supported
Ensured confidentiality of all records
Recruited, hired, trained, and when necessary was involved in progressive supervision
Maintained cash advance
Prepared program reports
Ensured all individuals applied for all assistance available from the Local and Federal Governments
Conducted bi-weekly staff meetings
Provided direct care to individuals

September 1999-0ctober 2002 Confidential, Hartford, Connecticut Case Manager Court Support Services Division Program

Case Managed children remanded by juvenile court to after school program and therapy
Maintained close relationships with DCF Workers, Juvenile Probation Officers, School Officials, and Families
When needed referred children and families to other community resources
Help parents apply for and maintain State and Federal Aide
Planned appropriate adolescent recreational activities
Worked with the clinician from the Village for Families and Children to develop and implement behavior plans
Attended and participated in court matters when needed

July 2000-February 2001 Confidential, Hartford, Connecticut Counselor

Conducted swab drug test
Conducted regular room and person searches
Supervised meal preparation
Conducted hourly count of inmates
Conducted random phone calls and spot checks while inmate was working or on a community outing
Monitored inmates completing daily chores

September 1999-July 2000 Confidential, Hartford, Connecticut Counselor

Assured women and children in program were accounted for hourly
Conducted random urine screenings
Transported and attended Narcotics Anonymous and Alcoholics Anonymous meetings with ladies
Supervised visits in facility
Conducted room inspections
Assisted with meal planning and preparation

Education Bachelors of Science, Criminal Justice