Benefits Analyst Resume New York, NY - Hire IT People

CAREER OBJECTIVE A position in benefits administration using well developed analytical, organizational and communication skills.

BACKGROUND SUMMARY Extensive experience in employee benefits plan administration, regulatory compliance filing, customer service and process improvement. Demonstrated ability to prioritize, manage time effectively and handle multiple tasks within a fast paced, demanding work environment while maintaining flexibility, accuracy and attention to detail. Strong problem solving and negotiation skills with proven effectiveness in project management. Solid knowledge of laws and regulations impacting employee benefits such as ERISA, FMLA, HIPAA, COBRA, STD, LTD and IRS regulations. Proven ability to interact effectively with all department levels and manage successful working relationships. Excellent written, verbal and interpersonal communication skills. Proficiency with Microsoft Office Suite and familiarity with Lawson and Kronos.

WORK EXPERIENCE

Benefits Analyst, Confidential New York, NY 5/2006 - 7/2011

Performed various and complex support activities in the administration of employee group annuity, life, accident and health insurance benefit plans including medical, pharmacy, dental, vision, and disability coverages.
Supported product development/change initiatives and ensured compliance with state and federal regulations.
Researched and responded to inquiries related to benefit provisions, enrollment and status changes.
Developed and edited benefit plan communications and related forms; ensured accuracy and readability.
Handled compliance and plan interpretation questions; ensured prompt and accurate resolution of issues.
Maintained Summary Plan Descriptions (SPDs) and Summary of Material Modifications (SMMs).
Composed correspondence letters, communicated status updates and performed file maintenance.
Analyzed legislation impacting employee benefits; established optimum method of implementing changes.
Demonstrated efforts to improve operations, decrease turnaround time, and streamline work processes and focused on providing quality seamless customer service.
Organized and managed special projects and prepared reports and presentations for management.

Underwriting Consultant, Confidential New York, NY 8/2005 - 3/2006

Evaluated new and renewal annuity, life, accident and health insurance business.
Monitored and reviewed regulatory and legislative changes affecting products and producers.

Insurance Associate, Confidential New York, NY 1/2004 - 8/2005

Assisted producers with point-of-sale work related to insurance products and services including annuity, life, accident and health proposals; marketed new business opportunities and serviced clients.
Handled day to day requests from clients; managed payment of premiums and ensured policies were correct.
Served as the liaison between producers and insurance carriers to ensure accuracy and timely processing of all services including new business issues, renewals as well as assisting with claim and billing matters.
Negotiated with insurance vendors; gathered renewal information from clients and forwarded to brokers.
Earned performance award for 15% sales revenue increase from previous year.

Service Representative, Confidential New York, NY 11/1999 - 9/2003

Reviewed retirement plan illustration requests concerning hypothetical retirement benefit scenarios.
Processed inquiries concerning beneficiary designations, eligibility rules and ERISA regulations.
Improved customer satisfaction ratings by successfully streamlining processing time by over 25%.

EDUCATION BS, Business Administration

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Benefits Analyst Resume

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