Product Support Analyst Resume

SUMMARY:

A self - starter and a strong problem solver. Passionate about data, efficiency, and accuracy. Deep understanding of software product sales, support, and finance in a data-driven style. Seeking to provide quantitative insights and optimize the user experience.

SKILLS:

SQL
Data Visualization (JMP, SAS)
Business Intelligence (Google Analytics, MicroStrategy, Pentaho)
Customer Management (Salesforce CRM)
Microsoft Excel (Pivot Tables)
Data Analytics and Metrics
Database Management

EXPERIENCE:

Product Support Analyst

Confidential

Responsibilities:

Resolved technical product complications through direct customer communications by analyzing software usage and data entries.
Excelled as a Product expert for Encompass 360 software, earned professional certification as an Administrator by Confidential, and resolved more than 4,000 customer inquiries.

Technical support representative

Confidential

Responsibilities:

Responded to reported complications from Confidential 's virtual and physical email server products.
Investigated security concerns through remote access into UNIX environments.
Resolved email delivery errors, security configurations, and failing network connections.

Inside Account Representative

Confidential

Responsibilities:

Drove renewal subscription opportunities of licensing Confidential Linux products and cloud services for enterprise customers.
Ensured quarterly closings of $1M+ in Linux subscription-support-licenses.
Responsible for communicating software updates and licensing structures to channel partners, distributors, re-sellers.

Account Development Representative

Confidential

Responsibilities:

Converted prospects into leads and drove sales opportunities in a start-up environment.
Built reports to monitor and improve account activities, sales metrics, and KPIs.
Worked closely with marketing in a feedback loop to improve messaging and create opportunities.

Account Manager

Confidential

Responsibilities:

Managed inventories of real estate for portfolio fund returns.
Completed over 100 land and property contracts.
Negotiated creative alternatives for financing terms based on need, credibility, and funds.
Frequently exceeded monthly sales goals.

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