Customer Service Manager Resume Atlanta, GA - Hire IT People

SUMMARY:

Organize customers’ data in the SQL database to avoid data redundancy issues and duplicates
Create data models that keep track of customers, inventory, employees, and the supplier
Built relational joins with similar tables within the database and analyze the results to make informed business decisions
Built a beauty website using PrestaShop called Lumiglow which sells beauty and skincare products
Controlled orders, the catalog, customers, customer service, and modules which allowed customers to shop, get excellent customer service, and place orders
Built a program to aid Restful RV Park using C# and Agile to convert a manual, paper customer tracking tool into an automated Customer Relationship Management (CRM) system
The program led to a 50% reduction in time relating to the charity’s record keeping activities
Served as Scrum Master for the Scrum Project (RV Park), facilitating daily standups, sprint planning, sprint reviews, and retrospectives resulting in faster software completion than working in a silo

TECHNICAL SKILLS:

Data Tool: Python, MS SQL Server, My SQL, C#, MS Project Professional

Skills: Power Pivot, Web Design, Agile, Scrum, Microsoft Project, SmartPLS, Visio, Power BI, Data visualization

Languages: English and Hindi

EXPERIENCE

Confidential, Atlanta, GA

Customer Service Manager

Responsibilities:

Plan large events for our high - value customers who promote our new products and their capabilities
Direct, train, and assist new hires every six months, enabling them to start producing sales from day one
Maintain relationships with clients, leading to higher customer retention and repeat purchases
Created detailed monthly reports and presented reports to the department head every month
Coordinate cross-functional phone repairs between the suppliers and customers
Present and educate new product material to wholesalers and customers
Research industry changes, evolutions, and best practices so that clients are always given up to date information

Confidential, Atlanta, GA

Manager and Sales Representative

Responsibilities:

Manage wholesale and retail inventory with 100% accuracy to ensure there are no stock outs
Meticulously document journal entries which allowed for precise historical records and product preferences
Plan the forward progression of resource management, while ensuring the budget is balanced and decisions are reported to management promptly
Audit accounting ledgers and systems to ensure all information is up to date
Organize financial records in a way that allows for easy retrieval