Call Center Specialist Resume

SUMMARY:

To obtain a challenging position utilizing a strong background in customer service, excellent interpersonal skills, and demonstrated success in a fast - paced environment.
18 years of Customer Service and Sales experience. 15 years of call center and office administration experience
Proficient in Mircosoft Word, Word Processing, and OutlookStrong knowledge of HEAT, Oasys, AS400, and Lotus Notes online knowledge database
Strong background in customer service, accounts payable and receivable, sales, technical support, and customer accounts.

EMPLOYMENT:

Confidential

Call Center Specialist

Responsibilities:

Packing, Stocking and Picking items by sku number.
General cleaning.
Keying, filing and scanning Medicaid applications for health care coverage.
Data entry, keying changes to client’s profile such as address change, income change, etc..
. Callbacks regarding questions about applications sent in.
Respond to and mail out letters sent in by clients regarding health care coverage and respond to internal letters sent from other departments.
Scanning and filing letters responded to.
Extra help in another department, scanning and filing social reports and medical records.

Confidential

Supervisor

Responsibilities:

Inbound and outbound calls scheduling appointments and mailing appointment letters.
Customer service, health insurance entry and navigating a Windows based system.
Submitting request for medical records thru mail, intranet, email and fax. Keying workers compensation claims.

Confidential

Front Line Agent

Responsibilities:

Inbound and Outbound calls In-Depth troubleshooting with laptops, product assistance, warranty and product sales, case management, warranty verification, placing repair orders, and order inquiries.

Confidential

Contact Center Representative

Responsibilities: