Pre-Sales Consultant, Sales & Marketing Resume

SUMMARY:

More than 10 years of experience in Unified Communication with experience in various positions and aspects of the industry. I’m working currently to align customer business processes and priorities with UC technology, with a good experience in running a high technical team, and a proven record of multicultural experiences over many different levels of service and project life - cycle in many countries and territories in the world.

EXPERIENCE HISTORY:

Pre-Sales Consultant, Sales & Marketing

Confidential

Responsibilities:

Provide business/technical needs to Product Development team for services/products to enroll in Confidential
Provide technical, commercial, and operation model for Confidential solutions
Integrate 3rd party vendor products/services to align the customer requirements in Orange provided solution
Adapt solutions, as necessary, to ensure appropriate support
Coordinate closely with internal teams and service resources to align solution design with customers business requirements
Provide coaching and to team member in order to enhance their product knowledge, technical acumen, and technical sales skills
Deliver configuration and Day-1 support for implemented sites
Deliver customer installation, staging support, and site assessment when needed
Deliver technical consultation for internal teams when needed
Ensure the quality and on time delivery of all deliverables submitted
Report on projects progress, issues, and risks to local and functional managers and project management team
Act as the first point of escalation for technical issues
Act as the technical and final validation point for the local team and the project team in complex design and implementation scenarios
Provide feedback on the team performance and forecast requirements
Engage in customer facing meetings to boost the revenue

Team Leader

Confidential

Responsibilities:

First level of escalation and act as the backup of the hiring manager
Knowledge transfer within the team and new comers coaching
Monitor team performance to have Right-First-Time and Right-On-Time implementations
Provide monthly Score Card reflecting team members’ performance and productivity
Perform regular audit activities to ensure the quality of all implementations met team SLA/SLO
Coordinating and following-up with all entities involved in voice-related projects

Central Telephony Expert

Confidential

Responsibilities:

Configure and troubleshoot Cisco VGW, Cisco Call-Manager, Genesys Click2Dial, Cycos Voice Mail, and Netwise Attendance Console
Consultant in designing and validation of Philips Morris International (PMI) IPT solution
Configure and troubleshoot Cisco VGW, HP Net-Centrex Gatekeeper, and Juniper VF-3000
Knowledge of Cisco, Avaya and Nortel IPT services
Patent approval for electronics and electrical communication systems in the Patent Office
Technical engineer in the Patent Office
Computer network maintenance

Confidential

UC&C Solution Consultant

Responsibilities:

Develop IPT LLD for site implementation and HLD for cluster deployment
Design and on-site implementation for HQ site in Hamburg and main sites in each region in addition to more than 20 remote sites
Design and on-site implementation for the 3 clusters in Singapore, Frankfurt and Piscataway
Monitor the rollout, design and implementation plans to enhance customer satisfaction
Participate in contract renewal and enhancing services for new phase and expanding the scope

Confidential

UC&C Solution Consultant

Responsibilities:

Developed IPT LLD for site implementation
Delivered remotely more than 18 sites for Cisco IPT solution
Developed enhancement solution for remote and office users to use Cisco Jabber on mobile and PCs
Developed migration plan to change WAN signaling from G 3 to G711-SIP for 3 Cisco CUCM clusters without interrupting the service using ISUP loop for H323-SIP interoperability
Delivered remotely about 20 sites for Cisco IPT solution
Lead the team to deliver more than 50 sites remotely

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