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Warranty Administrator Resume

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Philadelphia, PA

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EXPERIENCE:

Confidential, Philadelphia, PA

WARRANTY ADMINISTRATOR

Responsibilities:

  • Gather, analyze, and compile warranty information from branch offices throughout the Northeast and submit results online to the following manufacturers
  • Conduct national and international phone conferences for facilitation of claims
  • Follow - up claims with branch offices until payments were submitted

Confidential, Harrisburg, PA

ADVISOR/WARRANTY ADMINISTRATOR

Responsibilities:

  • Submit and correct claims for submission parts
  • Inform the service manager of changes in warranty policies
  • Acting as service manager and shop foreman, as needed

Confidential, Mechanicsburg, PA

SERVICE MANAGER/SHOP FOREMAN

Responsibilities:

  • Update technical manuals and inform technicians of technical changes
  • Code warranties and follow thru of coding and tagging parts
  • Maintain accurate records of shop productivity and proficiency
  • Implement training, as needed
  • Procure and maintain equipment, as needed

Confidential, PA

SERVICE MANAGER

Responsibilities:

  • Establish job descriptions and wage scale for department employees
  • Interview and hire personnel
  • Assure adequacy and capacity of shop layout
  • Establish procedures for processing repair orders, work distribution, time control, invoicingcustomer reception and follow - up
  • Prepare and conduct shop meetings
  • Establish annual business forecasts and budgets

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