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Biller Resume

2.00/5 (Submit Your Rating)

York, PA

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SUMMARY:

To obtain a position that allows me to build on my prior work skills.

EXPERIENCE:

Biller

Confidential, York, PA

Responsibilities:

  • Enter Billing Freight Invoices
  • Accuracy check previously entered freight invoices
  • Use correct terminology for hazardous materials and special instructions

Community Support Representative

Confidential, Orlando, FL

Responsibilities:

  • Answer incoming emails providing support to riders/users
  • Issue credits, refunds, and fully explain policies
  • Troubleshoot user difficulty using the app on android and iPhone devices

Customer Service Representative

Confidential, York, PA

Responsibilities:

  • Answer incoming order, inquiry, and service calls
  • Follow up on quality control results
  • Run reports to find open orders to see why they are not shipping
  • Process fax and email inquiry/orders
  • Assist sales representatives
  • Process return authorizations and send credit requests

Supervisor

Confidential, PA

Responsibilities:

  • Serve as evening/Saturday supervisor to call center employees
  • Keep detailed records on attendance and performance
  • Updating/maintaining manuals for representatives.
  • Monitoring representatives’ calls for quality assurance/feedback.
  • Process Return Authorization requests
  • Assisting other departments as necessary during peak season: processing credits to credit cards, speaking with consumers who request a supervisor, act as contact for representatives that have questions.
  • Manage evening call flow.

Customer Care Professional

Confidential

Responsibilities:

  • Answer calls regarding credit card statements.
  • Perform necessary adjustments/adjustments to cardholders’ accounts.
  • Answer inquiries and provide explanations about any credit card terms.

Training Team Leader

Confidential, St York, PA

Responsibilities:

  • Interviewing/Hiring new job applicants for a call center environment.
  • Training new call center employees/providing training for various positions to existing employees that advanced in the career path.
  • Updating/maintaining manuals for representatives.
  • Monitoring representatives’ calls for quality assurance/feedback.
  • Update spreadsheets/files to record representatives’ quality assurance scores.
  • Assisting other departments as necessary during peak season: processing credits to credit cards, speaking with consumers who request a supervisor, act as contact for representatives that have questions.
  • Assist with Operations and manage call flow.

Telephone Customer Service Representative

Confidential

Responsibilities:

  • Place orders by phone for consumers who order by catalog or website.
  • Handle warranty and customer service issues for consumers.
  • Answers consumers’ inquiries via email.
  • Process data entry.

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