PROFESSIONAL EXPERIENCE

Associate Ticket Office Manager,

Confidential, East Lansing, Michigan,

Responsibilities:

• Manage All Non - College Athletic Tickets & Entertainment events at Breslin Center - Cirque, Carry Underwood, MHSAA Girls & Boys Basketball Finals, Harlem Globetrotters,
• Manage events at Wharton Center as assigned - Broadway, concerts,
• Help maintain and oversee the Paciolan ticketing system,
• Supervise a student staff of 25+,
• Coordinated our 7.1 beta upgrade,
• Help coordinate and manage our Paciolan conversion for the Wharton Center ticketing side,
• Maintain and work on our development/ticketing system,
• Built documentation for on new software,
• Coordinate with production staff from the moment an event was introduce and until the end of the show on sight lines building issues Discussed and meet on preplanning/post meeting for next time,
• Used Paciolan CRM product,

eCommerce Operations Specialist,

Confidential, Irvine,California

Responsibilities:

• Manage 25+ different accounts (College Athletics, Performance Art, Professional Baseball) and support over 120 client contacts,
• Manage multiple onsale events for clients: analyze client’s needs for onsale and coordinate with company and clients to meet those needs,
• Work with all 25+ Clients and HTML to customize their ticketing website to work best for the clients,
• Assist clients in current and new product functionality, including eCommerce,
• Communicate with clients on day to day basis to maintain and support online ticketing sites,
• Work with internal team and clients to maximize online transactional revenue,
• Ensure post upgrade web site functionality,
• Identify client e.Venue product needs and communicate those business requirements to the product development team,
• Installed google analytics on all clients’ sites and studies the traffic flow on each site. Also with helped install retargeting on some clients,
• Build and Implement PAH Templates and setup for clients that add and go live with Access (barcoding system),
• Experience logging and testing case on e.Venue (Paciolan Online Site),
• Assist with Access installation at clients sites,
• Was always building documentation to add to teams’ documentation that was always growing for clients,
• Testing issues and working with the Q/A department and Tech Teams on what the issues are and how they can fix them, or what our plan is to fix them in the future,

Assistant Ticket Manager,

Confidential, Lubbock, Texas

Responsibilities:

• Manage all aspects of the Athletic Ticket Office,
• Coordinated Web Base Sales Terminals and Ticket Outlets,
• Oversaw all aspects of Lady Raider Basketball Ticketing including Conference Championships,
• Coordinated ticketing for 2005 NCAA first and second rounds in Dallas,
• Processed and allocated customer orders for 2004 Holiday Bowl and 2006 Cotton Bowl,
• Managed processing and distribution of Parking Passes for Men and Women Basketball,
• Day to day activities included the following:,
• Customer service, pertaining to season ticket holders and donors,
• Reconciliation of daily deposit and single game sales,
• Season ticket, group and individual ticket sales,
• Responsible for ticket printing, including season tickets and individual games,
• Assist in the development and implementation of Athletic Ticket Office policies and procedures,
• Schedule volunteer staff for Women’s Basketball games,
• Oversee all aspects of game day activities pertaining to ticketing for Women’s Basketball,
• Assisted with Football, Men’s Basketball and Baseball tickets as well as event management,
• Oversaw game day sales for Olympic sports,
• Managed game day sales for football,
• Supervised student staff of 10,
• Trained new student workers,
• Scheduled the student worked,
• Over saw volunteer staff that is used for game day sales,

Graduate Assistant, Athletic Ticket Office,

Confidential,

Responsibilities:

• Supervise and train office staff of 12 to 15 part-time student employees,
• Worked extensively in Paciolan Ticketing System and playerguest.com,
• Reconciliation of daily deposit and single game sales,
• Customer service, pertaining to season ticket holders and donors,
• Season ticket, group and individual ticket sales,
• Responsible for ticket printing, including season tickets and individual games,
• Assist in the development and implementation of Athletic Ticket Office policies and procedures,
• Schedule volunteer staff for Women’s Basketball games,
• Set up Volleyball and Women’s Basketball Season within the Paciolan Ticketing system,
• Allocate all seats for Volleyball and Women’s Basketball and other sports as needed,
• Oversee all aspects of game day activities pertaining to ticketing for Volleyball and Women’s Basketball,
• Responsible for game day management of volleyball and women’s basketball,
• Coordinate volleyball and women’s basketball ticket operations with the sports marketing department,
• Assist in game day management of football, men’s basketball and hockey,
• Corresponded, communicated, and coordinated with coaches on a daily basis,
• Coordinate all summer youth camps registrations,
• Assist in handling all aspects of the ticket operations Michigan High School Athletic Associations Volleyball Finals,

TECHNICAL SKILLS

• Proficient in Paciolan Ticketing Software, playerguest.com, Excel, Word, Publisher, PowerPoint, Outlook, Snagit, Salesforce.com, MaxTix, Go To Meeting. Bugzilla
• Knowledgeable in TM-Win, Archtics, Adobe Photoshop, Adobe Illustrator, Distiller, Goggle Analytics,
• Project Management Fundamentals - Novations Project Management Institute - 2011,
• Six Sigma Fundamentals - Motorola University - 2011,
• Six Sigma Green-Belt – (currently in progress),