Store Owner Resume Perry, Iowa - Hire IT People

SUMMARY:

Over 5 years of experience providing system support, issue resolutions and customer relations to a client base of over 20 business equaling to over 8,000 individual I.T. users. Advanced knowledge maintaining and supporting Microsoft products such as Windows Server 2003/2008,Windows XP, Windows, and Exchange 2003,2007,2010.Excels at repairing troubleshooting/imaging issues with windows XP and Windows 7. Bi - lingual in English and Spanish.

PROFESSIONAL EXPERIENCE:

Confidential, Perry, Iowa

Store Owner

Responsibilities:

Ran and maintain technical troubleshooting within business environment, including system crashes, slow-downs and data recoveries.
Primary technical contact for all small business and citizens of Perry Iowa with technology issues.
Assisted small companies coordinate and administer their upgrade of Windows XP to Windows 7.
Provided LAN networking/desktop support and perform mainframe and account maintenance tasks.
Accurately answer how to questions and resolve complex issues related to applications, printers, connectivity
Consistently recognized for exceptional technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Create and revise systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.
Install Web shell for clients as needed and repaired any routing or infrastructure problems that occurred

Confidential, Iowa

IT Engineer

Responsibilities:

Handled 40+ technical/troubleshooting calls daily and consistently met high service standards.
Utilized Acronis, Norton ghost imaging and other software to image new and refurbished computers.
Consistently recognized for exceptional technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Remotely accessed clients account utilizing Confidential IN to resolve and explain desktop troubleshooting issues.
Delivered and installed new and used pc’s for clients

Confidential, Des Moines, Iowa

Coordinator (Supervisor)

Responsibilities:

Directly supervised 3-10 associates while coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Successfully oversaw business activities in a high volume sales environment.
Managed the following operational areas: Internet Marketing, Customer Service, Frontlines, Employees Supervision, Service Areas and Auditing.
Provided and ensured friendly external customer service in a fast-paced atmosphere reducing customer complaints by 15%.

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Store Owner Resume

Perry, IowA

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