Scheduling Assistant Resume
Coopersburg, PA
SUMMARY:
- Software & Database Development / Project Planning & Coordination / Training & Support Services
- Dedicated, versatile professional with the ability to improve business operations through technology development and enhancement.
- Expertise in large - scale data extraction, management and warehousing.
- Versatile history with multinational corporations and small businesses.
- Qualifications include advanced education in biology, training in mathematics and hands-on experience as Programmer/Analyst.
- Fast learner with knowledge of the software development life cycle and high level of technical proficiency.
AREAS OF EMPHASIS:
- Large-scale Data Management
- Process & System Analysis
- Data Warehousing
- Process Analysis & Detailed Requirements Gathering
- Documentation, Tracking & Reporting
- Database Programming
- User Training
- Creative Problem Solving
TECHNICAL PROFICIENCIES:
Platforms: UNIX, (Linux, SGI, SUSE), Windows (XP, NT, 98, ME, 2000)
Tools: Oracle, Microsoft Word, Excel, Access, PowerPoint, Outlook, Perl, Shell Scripting, PL/SQL, Make, C, Java, Visual Basic (VBA)
Lutron Tools: E1, QTT, BPM
PROFESSIONAL EXPERIENCE:
Confidential, Coopersburg, PA
Scheduling Assistant
Responsibilities:
- Prepare scheduling appointments for Field Service Engineers and Contractors.
- Responsible for verifying correct scheduling information in E1, finding supporting information in Confidential and in electronic and paper filing system.
- Also verifying Purchase Orders in BPM, as well as maintaining and updating Qualifications and Territory Database in Access.
- Working on developing a Box-based protocol for our FSE and ASC to access necessary files on their iPads instead of requiring VPN access to large data files.
- Providing additional technical support to Scheduling as needed and time permits.
Confidential, Allentown, PA
Educator
Responsibilities:
- Manage front-desk and store operations.
- Supervise and coordinate volunteers.
- Serve as knowledgeable liaison responsible for providing insights on science center exhibits to guests.
- Provided hardware and software support including preparing and editing reports, correspondence in VISTA for membership information.
- Initially served in volunteer role ('09 to '11) and stepped into paid, part-time position.
- Manage front-desk and store operations.
- Supervise and coordinate volunteers. Serve as knowledgeable liaison responsible for providing insights on science center exhibits to guests.
- Initially served in volunteer role ('09 to '11) and recently stepped into paid, part-time position.
Confidential, King of Prussia, PA
Programmer Analyst
Responsibilities:
- Consulted with clients to identify needs, present solutions and coordinate projects that supported daily business operations in the healthcare, insurance and retail pharmacy fields. Extracted and managed large, customized data sets by loading, matching, cleansing essential data.
- Streamlined and automated key aspects of data management and warehousing processes.
- Facilitated training sessions and led workgroups to educate team members and customers/users.
- Mentored new employees to sustain a productive, team-focused setting.
- Expertly performed Extract Transform Load (ETL) responsibilities by developing, loading, matching and cleansing customized data files.
- Developed and delivered custom data deliveries of master file and claims data to key clients in medical and health industries.
- Successfully transformed data (using Perl, Shell Scripting and PL/SQL) and closely monitored ETL load processes to ensure the accuracy and integrity of Oracle databases.
- Skillfully and effectively educated customers/users on projects, processes and systems.
- Collaborated with team members in completing client-centered projects within strict deadlines.
Confidential, Allentown, PA
Postdoctoral Researcher
Responsibilities:
- Designed and executed independent research in association with Confidential, a newly established organization focused on the detection and treatment of Flavivirus proteases.
- Led key phases of research study, including organizing procedures and documenting findings.
Confidential, Stony Brook, NY
Graduate Teaching Assistant / Graduate Student
Responsibilities:
- Skillfully organized terabytes of molecular dynamics data, and wrote scripts to transform and evaluate data according to experimental parameters.
- Operated remote supercomputers and Linux clusters worldwide.
- Expertly planned and coordinated complex projects including prioritizing goals, managing time and resources, tracking milestones and documenting/publishing results.
Confidential, Stony Brook, NY
Molecular and Cellular Biology Rotation Student
Responsibilities:
- Provided research support on various aspects of yeast genetics and biochemistry.
- Developed microarray dataset from the ground up.
- Also performed PCR analysis and 2-hybrid screens.