Account Manager Resume Stoughton, MA - Hire IT People

PROFESSIONAL PROFILE:

Highly responsible and conscientious team player with extensive experience in Telecommunications.
Well organized proficient Account Manager with solid experience in dissecting, documenting and optimizing services with streamlining bill verification and allocation process.
Significant background as a Biological Research Technician for the United States Forest Service, as well as diversified experience in and Customer Service.
Process Improvement Management
Excellent Interpersonal Communications
Outstanding Customer Relationship Building and Development
Aptitude for Independent Problem - Solving for Field Installations

PROFESSIONAL EXPERIENCE:

Confidential, Stoughton, MA

Account Manager

Responsibilities:

Managed voice and data activities for Multi million dollar National Account
Managed all aspects of telecom voice and data services for Offices and Teleworkers.
Developed a central data base with inventory of each site, establishing well defined processes and procedures for branch office support.
Coordinate all moves, adds, changes and installs of voice/data services as well as bill analysis.
Implemented and configured requirements for new Work at Home platform for telecom services for client.
Compile and summarize Local and Long distance carrier services with advising of optimal plans and assist with contract negotiations.

Confidential, Boston, MA

Manager/Trainer/Customer Service

Responsibilities:

Served as competent Acting Manager of up to 10 Customer Service Representatives in Business Marketing Center.
Prepared employee schedules, conducted group meetings, maintained records for tracking sales objectives of Service Representatives, conducted presentations for new products, reviewed job performance evaluations and coached employees to achieve goals.
Diplomatic style of management with strong ability to motivate employees.
Also had concentration in comprehensive and Development, including developing and delivering instructional courses for Business Customer Service Representatives and Marketing Personnel. Experience in Multimedia Based e-Web .