SUMMARY:

• 14 years in the healthcare industry
• 4 Epic certifications
• Epic Experience
• Referrals
• ASAP credentialed
• CPOE credentialed
• Epic implementation methodology
• Go - live planning/execution
• Software testing
• Multiple go-lives
• Mentoring of others
• Staff/end-user training
• Management and movement of data
• Issues, communication, and risk management
• Healthcare Organizations
• I am a highly-qualified healthcare IT professional with seven years of Epic experience.
• In addition to holding multiple Epic certifications, I have an excellent understanding of access workflows and the associated design and build in Epic.
• Having worked with Epic software for seven years, I have a firm grasp on the integration points within Epic and am able to provide valuable insight and input into matters during an implementation.
• I have been a dedicated leader in all phases of an Epic installation and provide the knowledge and experience needed for executing successful go-lives.
• I quickly establish solid professional relationships and would make an outstanding addition to any team implementing Epic.

EXPERIENCE:

Confidential, Atlanta, GA

Cadence/Welcome Consultant

Responsibilities:

• Responsibilities included managing various Confidential and Referrals troubleshooting tickets and requests that came into the queue.
• I was also responsible for mentoring and guiding other team members on existing tickets as well as assessing optimization opportunities.
• Highlights of items worked on include: Dashboard Component Build, Reporting Workbench Report Build using various templates PAF Column build using Programming Points and rules to pull in messages
• Confirmation Record Rule Build, Patient WQ Rule Build, Clinical Patient Station Settings View Updates
• Utilizing Bed Blocking Functionality to block specialty beds even though Epic Bed Planning not used at facility, Automatic Printing Event Notification Build/Review, Rebuilding MSPQ Suppression Table, Troubleshooting and Assessing Temporary Patient Workflow Issues

Confidential, Minneapolis, MN

Welcome Consultant

Responsibilities:

• Registration Quality and Improvement Project
• I was brought in to analyze and improve registration workflows for a registration quality optimization project, and while there I worked on a variety projects ranging from installing the CMS MSPQ, to installing the Welcome application in an Urgent Care setting, to installing the Referral Automatic Assignment Table, and assisting with installing the Epic Bed Board module.
• Other Epic duties/highlights include:
• Analyzing Registration Confirmation Records and removing rules no longer needed, Confirmation Record Rule Build, Patient Workqueue Build/Redesign for Outpatient, Inpatient, and ED Areas, Registration Workflow Build, Advantage Activity Build, Claim Information Workflow Redesign, Claim Information Wizard Build, Service Area modifications, Registration Interactive Facesheet Improvements, HTML Table Build for Interactive Facesheet and for Referrals, Registration Form Build, Form Subcomponent Build, Registration Verification Subtype Build, Reporting Workbench report build, MSPQ Suppression Table redesign, Auth/Cert and Referral Workqueue Build and redesign, Programming Point Build, Item Default Build, Item Profile Build, HAR Recommender
• Build, Cadence System Definition Updates, Registration Dashboard Build, Security Class Updates, Menu Build, Procedure Record Updates to generate Referrals, Referral System Definition Changes, Referral Auto Assignment Build, Referral Scheduling Status Table Build, installed Welcome Kiosk in Urgent Care department and assisted in redesigning Kiosk rules and workflows in existing areas, Question Record Build, began Kiosk Wayfinding Project and participated in 2014 upgrade.

Confidential, Tacoma, WA

Cadence Consultant

Responsibilities:

• Installed Epic in hospital purchased by Confidential
• Build included: rules, confirmation records, patient workqueues, referral workqueues, workflows, departments (Inpatient, Ambulatory, and HOD), visit types, visit type modifiers, resources, templates, user roles, menus, activities, census logs, census inquiries, bed planning, programming points, service area, security classes, security templates, RTE settings, Referral System Settings, data courier, and advantage activities
• Build and install registration interactive facesheet, update the MSP suppression settings, set coverage restrictions based on guarantor account, and install the copy coverage functionality to affiliate service areas
• Provided Production Support
• Provide go-live support
• Work with project leadership team to plan appointment conversion and Confidential cutover
• Meet with customers to provide demos and training while engaging other Epic teams and supporting other downstream systems

Confidential, Dallas, TX

Intermediate Enterprise Application Analyst

Responsibilities:

• Day-to-day Epic responsibilities included building rules, confirmation records, patient workqueues, security classes, custom properties, data couriering, and updating Cadence, Confidential, and Confidential security for users
• Updated and built workflows, built batch jobs, visit types, built departments and resources, and category list maintenance
• Participated in the 2010 upgrade project by reviewing release notes in Confidential for Confidential, completing build for Confidential, building test scripts, and participating in integration testing
• Provided go-live support
• Provided on-call support 24/7, met with customers, engaged other Epic teams, and supported other downstream systems

Intermediate Implementation and Training Specialist

Confidential

Responsibilities:

• Trained new Emergency Department physicians and nurses on the Epic ASAP module
• Participated in instructional design for the facilitator guide, end-user workbook, and end-user quick start guide
• Conducted end-user testing and unit testing
• Served as a Trainer and Subject Matter Expert for emergency department pre go-live and provided go-live support during implementation
• Acted as Principal Trainer post go-live
• Trained inpatient physicians on the Epic inpatient CPOE module, managed and created patients in the Epic training environment, developed on-going Epic training on an ad hoc basis, and determined training needs and requests based on the ADDIE model
• Facilitated day two of new employee orientation, trained new employees on the hospital’s business applications systems and managers on the employee timekeeping application, and assisted in managing the employee education record system

Confidential

Trainer

Responsibilities:

• Trained registration staff on Epic Confidential Spring 2008 version, including super-users and end-users
• Participated in instructional design for the facilitator guide, end-user workbook, and end-user quick start guide which included ensuring the workflows and screenshots in the lesson plans were correct and inserting or removing workflows as necessary
• Assisted Principal Trainer in setting up master patients in the training environment as well as with assessment creation for end-users
• Participated in validating the test environment to ensure the system and workflows worked properly
• Served as a Subject Matter Expert for end-users during implementation and post go-live
• Supervised staff in a call center that centralized outpatient registration and outpatient authorizations
• Led department specific registration training in Confidential for new employees and existing employees
• Trained staff on understanding insurance on a broad scope as well as specific payor requirements for obtaining authorizations and benefits
• Monitored staff productivity based on the amount of registrations completed and accuracy of demographics captured
• Identified training needs for both individuals and the department based on the accuracy of demographics captured

QA and Training Specialist

Confidential

Responsibilities:

• Provided computer training for newly hired registration staff on the Confidential system that included basic registration, appointment scheduling, surgery scheduling, charge entry and diagnosis coding
• Improved the accuracy and productivity of the hospital’s registration and financial counseling workforce by providing procedural and basic understanding of insurance training, completed operations improvement projects, and monitored the accuracy of demographic and financial information captured at registration
• Provided feedback to registration staff, identified trends and training needs, and reported results to management

Surgical Coordinator

Confidential

Responsibilities:

• Scheduled surgeries, verified insurance benefits, authorized procedures with insurance companies, ensured timely and accurate billing by selecting the correct ICD-9 codes and CPT codes, and reviewed registered accounts for the department to ensure accuracy of insurance and demographic data before routing them to Quality Assurance

Patient Access Representative

Confidential

Responsibilities:

• Registered patients scheduled for surgery or an admission then captured all demographic information including insurance information
• Verified insurance benefits for patients
• Collaborated with doctors’ offices and insurance companies to ensure proper authorizations were on file for scheduled surgeries and Confidential
• Tracked insurance data for all Confidential
• Collected any co-pays and deductibles due for an inpatient admission
• Served as a resource to help others in the department when help was needed for an admission
• Reviewed registered accounts for the department to ensure accuracy of insurance and demographic data before routing them to Quality Assurance