Legal Assistant Resume

PROFESSIONAL EXPERIENCE:

Confidential

Legal Assistant

Responsibilities:

Assisted in the establishment of new office of law firm that assists clients with Social Security disability appeals.
Sort, open, and scan incoming mail.
Maintain office computers and networked equipment.

Confidential

Customer/Technical Support Agent

Responsibilities:

Worked with customers to troubleshoot problems with voice over IP and hosted PBX service.
Used SIP - tracing tool to identify and report network problems and application bugs.
Participated in testing of software upgrades.

Confidential

TAC Technician

Responsibilities:

Worked with customers to troubleshoot and resolve TCP/IP connectivity problems.
Performed cooperative testing to identify line problems, and reported them to local telephone companies.
Drove the resolution of escalated trouble tickets.
Configured SDSL routers.
Assisted in identifying possible network abuse.

Confidential

Courtroom Clerk

Responsibilities:

Managed operations of an assigned courtroom each day, under the direction of the judge.
Completed paperwork for judge ’ s signature.
Updated docket entries and maintained accountability for prisoners.
Assisted in jury selection and administered oaths to witnesses.
Updated cases in court computer system.

Confidential

Migration Technical Assistant

Responsibilities:

Assisted in the migration of several thousand Confidential / Confidential digital subscriber lines to Confidential ’ network by troubleshooting problems and making recommendations to improve migration process.

Confidential

Network Operations Center Technician

Responsibilities:

Communicated with customers by telephone and e-mail to troubleshoot and resolve Internet connectivity and e-mail issues.
Reported line problems to DSL providers.
Handled escalation of SMTP/POP e-mail trouble tickets;
identified and informed management of an e-mail problem affecting multiple customers, resulting in its successful resolution.