Family Investment Aide Resume Annapolis, MD - Hire IT People

TECHNICAL SKILLS:

Software: T - SQL, PL/SQL, SQL Plus, Visual Studio Management

Hardware: IBM compatibles for workstations and servers.

OS: MS-DOS 6.X, MS - Windows 95/98/2000/XP, Oracle 10g, SQL Server 2000, basic knowledge of UNIX, Java, Database Management, C++, Visual Basic 6.0

Web Programs: HTML, DHTML, JavaScript, VB Script, VB.NET, OpenMRS

Software: MS Office 95, 98, 200, 2005, 2007, MS Project, MS Project Management, Adobe Acrobat Reader, Visual Source Safe 4.0

EXPERIENCE:

Confidential, Annapolis, MD

Family Investment Aide

Responsibilities:

Discuss issues with customer cases face to face and over the telephone during customer care work hours.
Evaluate case in CARES system with customers to determine specific issues and how to resolve the matter.
Screen and interview applicants during their re - certification process.
Verify employment and UIB benefits from other sources using Confidential .
Check if customer is receiving any benefits from the Social Security Administration using SVES. Verify social security numbers with MMIS.
Track cases that are being processed and monitor pending cases using regular reports. Prepare correspondence to customers, advocates and others.
Screen applications received from pregnant customers only.
Process Interim Changes daily and update into the CARES system.

Confidential, Annapolis, MD

Data Entry Analyst (Intern)

Responsibilities:

Call back customers to resolve case issues.
Enter new cases into system using MS Access and CARES system.
Update client information pertaining to cases in CARES.
Enter budgeting information for Directors Office to be submitted to the Foster Care Office in MS Excel.
Create Excel spreadsheet for Budget Dept to track all monies for Foster Care Division.
Develop reports using MS Access. (i.e. customer inquiry report)

Confidential, Annapolis, MD

SQL Data Analyst/Quality Assurance Department

Responsibilities:

Designed and developed specific databases for collection, tracking, and reporting of data using Visual Studio Management.
Designed, coded, tested and debugged custom queries using Microsoft T-SQL and Crystal Reports per defined technical specifications.
Managed the extraction, transformation, and population of data files and databases (MS SQL Server 2008, Excel, and Access)
Worked directly with customers and team members to determine project scope and specifications. Provides research and analysis to support intelligence organizations.

Confidential, Rockville, MD

Oracle Jr. Programmer

Responsibilities:

Data editing process for the MEPS databases (Medical Expenditure Panel Survey) using Oracle and SQL Plus.
Wrote programs to correct errors in the database, provided data analysis, design, and data modeling for various applications, and problem solving using vax cheshire-alice (similar to Pascal), SAS, Oracle, SQL, and Access. Produced deliverables and update system as needed.

Confidential, Rockville, MD

Survey Processing Specialist

Responsibilities:

Created codebooks for teachers’ survey assessments.
Coded, keyed and text McGraw Hill Reading and Science surveys for the Education Dept into the MS Access Database.
Developed management systems with MS Access and MS Excel for the McGraw Hill Education Assessments.
Maintained and updated the Accreditations of the website using VB Script, HTML and MS Access.

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Family Investment Aide Resume

Annapolis, MD

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