EXPERIENCE SUMMARY:

• Seasoned IT consultant with over 10 years of experience
• Product Owner for,
• Property Insurance - PAS Application Development and
• Fraud Product Development - Credit/Debit Cards (instore & Online shopping)
• Extensive experience in Business Analysis for supporting a legacy Auto Insurance Underwriting Application
• Broad and wide knowledge in gathering requirements for an end to end Claims System for Credit / Debt Card & Loan Insurance
• Proficient in working with the stakeholders to gather and document requirements.
• Experience in requirement elicitation, design, development of business systems and processes
• Has comprehensive experience in preparing Business Requirement Document (BRD), Use Cases, and User Stories
• Have excellent analytical skill, problem solving, projects handling, customer interaction skills and team management skill with leadership qualities

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Product Owner

Responsibilities:

• Elicit requirements using document analysis, requirements workshops, business process descriptions and PI Planning meetings.
• Create concise requirement documents using sequence diagram, functional hierarchy, scope matrix, workflow diagram, business rules, data mapping and use cases for the below features,
• Availability of product configuration and settings in merchant boarding & servicing applications to control the Authorizations flowing to FraudSight.
• Capability for the enterprise transaction processing engine to interact with FraudSight APIs and relay FraudSight decision in real time back to merchant in authorization response
• Enhance the transaction tables in DB to store Fraud score & decision from the FraudSight output formatter
• New tables in Big Data Application (Data Lake) to stream and store transactions from FraudSight Kafka topics
• Enable single sign on (SSO) via SAMLv2 to merchant users for accessing FraudSight through Confidential merchant portal using encoded Java Web Token (JWT)
• Modifications in ISO 8583 and 610 message formats to support merchant to supply additional details in the authorization to improve the performance of FraudSight scoring.
• JavaScript data collectors (behavioral & device) for both Desktop sites and Mobile Apps to improve the performance of FraudSight scoring especially for Card Not Present (CNP) transactions
• Batch controller to process and transmit data feeds to FraudSight for model learning
• Confirmed Fraud files from VISA and MasterCard network (SAFE and TC40)
• Chargeback notifications
• Merchant database
• Create Fraud summary reports using Webfocus platform for merchants to understand Fraud trend, summary of transactions declined due to fraud with dollar value, model performance and other key fraud statistics.
• Billing & invoicing the merchants for using Fraud protection services from Confidential
• Define non-functional requirements such as performance, scalability, security and usability.
• Prepare Data models and work with DBA/Data Architect team to define data flow requirements for the applications.
• Perform data analysis using SQL and other tools as necessary.
• Work with Data Science team to evaluate FraudSight Machine Learning model performance and provide necessary input for the preparation of false positive report
• Provide well-reasoned user interface design advice to the software developers consistent with the architecture and security principles and standards.
• Collaborate with the project team and ensure the developed solution is aligned to the business needs.
• Collaborate with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs.
• Coordinate and conduct user sessions; develop and update user documentation, written instructions, guides, manuals and materials for users and applications support staff; meet with users to provide information regarding system changes and enhancements and to address any questions or issues. .
• Communicate effectively with the team, peer network of stakeholders, senior executives, technical resources, Product Managers, Project Managers, developers, designers, QA engineers, architects and staff from any external entities
• Effectively prioritized the features which are required for the MVP to fast track the sales enablement of the product
• Co-ordinated with variety of technology teams which included Salesforce, Microservices, DB2, APIs, Data science, Infrastructure & Networking.
• Proposed & implemented a guided UI experience in the boarding application used by the relationship managers to enroll merchants to the Product.
• Received accolades from the line of business during the product lanch ceremony

Confidential, San Antonio, TX

Product Owner

Responsibilities:

• Working Epic-level efforts that coordinate distribution and release across multiple scrum teams within scaled Agile organizations
• Manage, prioritize, and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project and program level.
• Manage development against product backlogs to ensure work and priorities are in line with the product strategy while prioritizing epics, Features and stories
• Lead backlog grooming to decompose and estimate stories
• Write user stories, split user stories that are too big and specify the acceptance criteria for each user story.
• Review, accept and prioritize feedback and new requirements from stakeholders
• Review, accept or decline output of development to ensure specified acceptance criteria have been completed
• Worked as a proxy PO across multiple trains & teams to assist development product owners (DPOs) to run the regular agile ceremonies and drive offshore planning meetings.
• Briefly worked in the Business team to help the pricing analysts in the regulatory work such as rate filing.
• Developed simple excel tools for the analysts which saved the time & effort of certain repetitive tasks.

Confidential, Miami, FL

Business Analyst - Lead

Responsibilities:

• Setting up a new claim by validating enrollment, product details type of coverage and business.
• Loss verification of claim based on the nature & exposure of the claim and determination of duration for claim payment based on the documents submitted
• Claim payment based on the billing statement and enrolled product
• Trigger communication to the customer and client based on the claim decision
• Create reports end of day based on the business needs
• Building interfaces for communication between claims system and other external systems
• Configuring roles and rights as a part of security and Configuring rules for the system based on the of insurance
• Performing Gap analysis between legacy and target application
• Undergoing System analysis to capture the existing architecture and flow of legacy application
• Elicitation of Business Requirements from Business SMEs from various geographies
• Conducting Joint sessions to gather requirement from various stakeholders - CSRs, Accounting, PMS and Compliance.
• Preparing Business Requirement Document supported with use cases and Visio diagrams
• Coordinating with Design team to prepare system design document
• Creating of Transaction mapping requirements for Data Conversion from legacy to target application
• Coordinating with Data Conversion team for creating Data Mapping requirements

Applications Used: Oracle, MS Visio

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Working with Underwriters and provide IT support
• Handling service tickets on Business cases
• Discuss with various business stakeholders and capture business requirements for enhancements to the application
• Conduct requirement walk-through, business review and seeking business signoff on requirements artifacts/deliverables
• Acting as a liaison between the client and the development team to understand, analyze and resolve functional issues.
• Collaborate with BA’s in other areas during production support
• Documented the work plans at task level and scheduled the weekly status call along with preparing the weekly/monthly status reports.

Applications Used: HPSM, Mainframe, MS Visio

Confidential

Business Analyst

Responsibilities:

• Prepare requirement artifacts like user interface design (wireframes) and screen navigation.
• Develop learning games to the make the eLearning environment more interactive
• Met with the end users to gather, analyze and document the Functional and Technical requirements.
• Handle QA and UAT test phases including validation of test scenarios and coordinating issue reporting, analysis, triage, and resolution.
• Facilitated internal team meetings to understand the challenges and help enhance the quality of deliverables within the SLA.
• Provided production application support to the client users.