SUMMARY:

With more than 12 years of experience as a management consultant, Mr. Rodgers has successfully teamed with global corporations, nonprofits, and U.S. federal and foreign government agencies to orchestrate business and technology - driven transformations. He holds a deep appreciation of what it takes to envision, plan, execute and sustain a major change effort, and has successfully driven change management, organizational and process redesign, and learning and talent development initiatives across industries such as manufacturing, consumer goods, hospitality, financial services, wholesale distribution, pharmaceutical, internet media, and government.

FUNCTIONAL EXPERTISE:

• Confidential (e.g., SAP)
• Change Management & Communications
• Confidential
• Business Process Design / Reengineering
• Institution and Human Capacity Building
• Training / Instructional Design / Learning & Talent Development
• Workforce Planning and Operations
• Strategy Development and Execution
• Performance Management / M&E
• Program and Project Management

TECHNICAL SKILLS:

Language: Spanish (proficient)

Applications / Methods: MS Office Suite, Captivate, SharePoint, Quality Center, Solution Manager, JIRA, Confluence, Project Server 2013, SAP; SDLC Waterfall and Agile; ITILv3; Learning Management System

MANAGEMENT CONSULTING EXPERIENCE:

Confidential

Responsibilities:

• Delivered organizational change management services to implement Confidential global Product Lifecycle Management (PLM) and product development process redesign initiative. Conducted stakeholder and change readiness assessments, developed a transition management strategy, learning strategy, and deployed organizational impact and training planning tools and activities for an initiative driving efficiencies, integration and collaboration among 1300 Confidential end users, 500+ factories, 1200+ material suppliers, 200 tools and systems, and Confidential ’s 3 product engines (footwear, apparel and equipment).
• Led organizational change management efforts to over 300 end users for integration of new SAP CRM Grantor Management module with existing ECC financial and legacy systems .
• Conducted stakeholder and change risk assessments, performed change impact assessment and role mapping, and identified training needs. Developed and executed a change communications plan to drive messaging and organization readiness
• Managed organizational change efforts for multiple SAP technology implementations, including a top 5 U.S. wholesale distribution company with 4700 end users and an insurance company with 500 end users
• Implemented change management and training plans including organizational impact analysis, stakeholder engagement, sponsorship, business readiness planning, and post Go-Live support
• Analyzed and recommended new business processes, job roles, training requirements, workload/productivity impacts, adoption metrics, customer/vendor impacts, and culture changes. SAP modules supported: FICO, PTP, SCE, CRM, OTC, MDM, e-Biz, BI, CD, CM

Confidential

Responsibilities:

• Rebranded and relaunched Marriott’s global IT division through 18-month organizational restructuring and outsourcing. Developed and executed enterprise change management plans and communications
• Designed and branded enterprise-wide Commodities Futures Trading Commission program to align strategic, business and regulatory priorities with technology-driven solutions to succeed in the post Dodd-Frank regulatory environment.
• Conducted stakeholder analysis and developed communications plans to increase commitment.
• Helped define program components focused on internal and external portal technology, registration, rules/approvals workflow, risk-based surveillance, and other operations
• Created and administered first ever change management plan, tools, training, communications, and step-by-step methodology for the Jordan Customs Administration to enable the adoption of modern customs practices (Single Window program) and IT systems in all Kingdom facilities
• Conducted stakeholder analysis and developed three-year strategic plan for international nonprofit
• Led enterprise change management efforts across a transformation portfolio of initiatives for a top 5 pharmaceutical company with 65,000 employees. Implemented diagnostic and risk management tactics

Confidential

Responsibilities:

• Conducted an organizational assessment to evaluate operating model changes required to establish, integrate and align Confidential activities with Confidential strategic goals and business functions
• Drafted a business plan to stand up and integrate a new Cross-Border Coordination unit
• Designed an off-the-shelf communications framework to apply to any SIFI during a financial crisis
• Mapped new competency needs to existing Confidential organizational functions to highlight talent gaps
• Developed and facilitated a two-week orientation to onboard and train 80 staff
• Designed and stood up new Strategic Planning and Human Resources divisions, pilot Regional Directorate to oversee and support Egypt’s port operations, and top-to-bottom performance management system to standardize performance measures collection process
• Developed training materials, change management plans and communications; trained 150 managers and line staff on new, standardized approach to collect and analyze key metrics
• Generated $4M in sold revenues and over $2M in team funded revenues
• As an independent indicator of success, the Confidential ranked Egypt #1 in the world in 2005 in Customs reform, primarily for improved operations, streamlined procedures, and organization

Confidential

Responsibilities:

• Integrated over 40 cross-functional processes and instituted a process lifecycle (design, activation and continuous improvement) to promote a culture of process standardization for Marriott’s IT organization
• Performed business process reengineering effort to streamline Egypt Customs’ import clearance processing from 4-8 days to under 24 hours.
• Developed strategy, business case, implementation plan, and monitoring and evaluation process.
• Led process analysis and interview / research teams to baseline existing risk assessment and customs clearance processes across five Egyptian air and sea ports
• Managed business process reengineering and organizational assessment efforts for the Confidential

Confidential

Responsibilities:

• Designed over 15 instructor-led training (ILT) and web-based training (WBT) solutions for Confidential
• Oversaw small training development team, managing training risks and liaising with program leadership and business stakeholders for U.S. Department of the Treasury’s Financial Crimes Enforcement Network (FinCEN) IT modernization program, impacting over 10,000 end users
• Conducted training needs assessment and training planning for an enterprise-wide web-based training (WBT) module on Operational Risk Events, for an audience of 58,000 employees at American Express
• Designed capability models and talent development strategy for 10,000 employees within finance, product, marketing and engineering divisions of Yahoo, a leading global Internet Services provider