Service Technician Resume
SUMMARY:
My objective is to obtain a professional Cisco Network Engineer position. My objective includes transferring technical, problem solving, and customer facing skills, developed during 13+ years of Telephone Company local exchange industry experience, toward a professional IT based career. Along with Telephone company experience and having a passion for technology and people, I’ve developed skill sets utilized in setting up, configuring, and maintaining Linux production environment servers, primarily via cli, to accommodate client needs. Seeing customer’s needs and telephone industry in general trend toward IP based connectivity has caused me to commit to finding a fulltime professional IT based career.
RELATED SKILLS:
Technical: general problem solving, mathematics, computers, computer sciences, computer programming, internetwork routing, CCNA Cisco lab gear, IPv4, IPv6, Subnetting, UNIX, OS X, production environment, Linux server (Apache, MySQL, Postfix, iptables, ossec, etc), command line interface, web development, Game Theory
WORK EXPERIENCE:
Confidential
Service Technician
Responsibilities:
- Duties include utilizing intricate technical knowledge of the telco industry, use of technical skills, configuring WAN links, modem setup, plug - in-equipment, troubleshooting, using trouble ticket systems, maintaining customer contact, analyzing system test readouts, using industry tools, and test equipment.
- Includes painting residential and commercial properties
Customer Service Specialist
Confidential
Responsibilities:
- I’ve planned, prepared, and taught many sermons, Confidential, and lectures to groups ranging from 2 to 100.
- I currently volunteer 4 - 5 hours per week either playing guitar or teaching during the regular service times.