Retail Consultant Resume

SUMMARY:

Results focused director with over 15 years experience designing, developing, and deploying hardware and software solutions for the Retail, Restaurant, and Grocery industries. Expert at identifying retailer’s current POS solution challenges, while quickly developing functional specs and requirements to provide client with recommendations for new solutions. Current knowledge of new innovations, front end operations, back office reporting functions, and accounting procedures. Decisive project manager with success in leading software development, QA, integrations, training, and support. Demonstrated ability to wear multiple hats and excel in diverse projects within the IT department. Track record of spearheading operational improvements to drive productivity and reduce costs while excelling in dynamic, demanding environments.

PROFESSIONAL EXPERIENCE

Confidential

Retail Consultant

Responsibilities:

Managed the service, support, deployment, design and defect tracking for Confidential.
Designed and documented service and delivery policies while collaborating with several Confidential ’s teams as well as other vendors.

Confidential

Project Manager

Responsibilities:

Contractor implementing several projects on the IBM 4690 ACE POS platform.
Projects include designing and deploying software for loyalty programs, coupons, gift card promotions, and also redesigning and updating Exception reporting software.

Confidential

Director of Operations / Retail Analyst / Account Director

Responsibilities:

Project and account manager for full life cycle of product launch for a startup, premier IBM Business partner manufacturing a Loss Prevention Solution for the Retail Industry.
Pre - sales technical expert along with managing business partners, 2 phase pilot analysis, integrations, business case presentations, training and rollouts.
Designed and implemented hardware service, software support procedures and contract pricing matrixes.
Program manager for 2 phase pilot of new loss prevention product for tier 1 retailers.
Managed design improvements, deployment, training, data collection, and business case presentation to client’s executive committee; resulting in a $15 million contract for 1500 stores.
Partnered with VP of Sales, as presales technical expert, in charge of creating and presenting customized demonstrations of retail solutions to customer’s executive sponsors, which resulted in several multi million dollar contracts.
Primary customer service and support contact for pilot and launch of new retail solution.
Provided integration support for IBM 4690, and consulted with customer’s IT departments on data formats, deployments, training and network requirements.

Confidential, Hillside, IL

General Manager / Analyst / Software Developer / Service Manager

Responsibilities:

Lead architect and developer for several custom POS solutions utilizing Windows and Linux platforms.
Expert at gathering customer’s requirements and developing, configuring and implementing solutions to meet customer’s demands.
Thorough knowledge of integration of software into existing enterprise accounting and inventory solutions, along with data flow throughout the enterprise.
Developing schedules and timelines, defining scope and preparing documentation, resource allocation and management, determining success metrics, client sign-off, testing procedures, reporting designs.
Also provided all analysis and programming as required.
General Manager directing software development, field service, deployments, accounting, and sales departments.
Developed yearly million dollar department budgets, secured financing, implemented pricing strategies, and designed business plans.
Member of POS manufacturers and industry executive committees recommending and providing technical input for next generation solutions.
Created comparison charts detailing solutions features, functions, serviceability, price, ongoing yearly costs and several other criteria necessary in evaluating systems for user ability, customization and longevity.
Knowledge and experience with Credit / Debit processing along with data security issues and PCI compliance.
Project lead for hundreds of deployments of retail hardware, software and network solutions, involving creating detailed plans, project pricing, executive committee updates, site preps, and training. Reduced escalating, out of control project overtime cost 50% by implementing SOW and customer sign off procedures.
Built profitable 24x7 call center department with procedures and scripts for software and hardware support capable of supporting calls for 50 different hardware, software, and network solutions. Implemented and customized call tracking software and eliminated several manual processes by integrating with billing and inventory systems.
Directed multi million dollar service, support, and call center operation focused on servicing high tech solutions. Managed 40 field service and repair center engineers providing field and depot service for hardware, software and network solutions.

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