Shift Supervisors/Lead Computer Operator Resume Washington, DC - Hire IT People

OBJECTIVE:

To performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Possess extensive supervisory management experience. Strong Team Leadership, Coaching, and motivational skills. Well rounded consultative coaching style. Establish performance goals to exceed efficiency levels, quality assurance standards in a secure environment.

SUMMARY:

Knowledge of Professional Office duties in a Government secured work place.
Technical customer relation skills and/or servicing of Government Agent’s.
Strong analytic skills
5/yrs of Supervisory Experience
Ability to work in a team environment.
10yrs working for Contracted Government Agency’s
Strong verbal and written communication & computer skills
Understanding of Field Tech Duties, Tools, Software and Hardware

EXPERIENCE:

Confidential, Washington, DC

Shift Supervisors/Lead Computer Operator

Responsibilities:

Responsible for the day - to-day operations of control room activities
Training and supervision of computer operators and/or operator trainees, on how to perform software tests.
Participate in the creation of test scripts.
Monitor on-line system processing and in the event of system malfunctions, prescribe the corrective action.
Notify management of any system malfunctions.
Run and operate all on-line/off-line computer jobs in the control room.
Duties include daily start-up and shut-down of the game(s) and entry and verification of the winning software information.
Run software tests and perform shakedown testing,
Assist with writing and maintaining procedure manual.
Backup shift supervisor/lead computer operator and maintain a clean and orderly control room environment.
Operate various equipment such as terminals, computer printers, disk drives, tape drives, generator etc.
Monitor all shift and system activity.
Maintain all records, logs and trouble reports, verify the validity and clarity of computer reports and other output before releasing it from the control room and assist in the recovery activities necessary to restore game operations.
Management skills sufficient to properly supervise Call Center Operators as necessary, including planning, organizing, staffing, budgeting and controlling; personnel management practices, principles and techniques of a help desk supervisor in a technical environment, using trouble reporting system and in assisting callers in software and hardware applications.
Organizational, interpersonal, oral and written communication skills.
Computer, other peripherals, and software skills associated with the position's requirements.
Ability to effectively communicate and coordinate with management, staff and Lottery personnel; motivate, coordinate and direct the work of professional staff; assess the effectiveness and correctness of programs; interact with and gain the cooperation of managers, other employees, the Lottery and the retailers to maintain effective working relationships.
Ability to plan and prioritize work.
Management of all DCO9 equipment, vehicle’s, tool’s and/or software equipment of the DCO9 Field Service Tech
Maintaining Fleet Company Gas and Maintenance Cards for vehicle. Also responsible for at home well keep and service of vehicle.
Maintain and/or Responsible for Transporting, Loading, Pick-Up and Drop-off of Secure Government Documents, Papers, Forms and Equipment.
Experience in dealing with irate Government agents and servicing their needs, in an time sensitive matter through out the District of Columbia.
Handling of Sensitive Government Contracted Equipment: Responsible For Set-up and network communication of all Confidential Photons, Win-Stations and MP’s.

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Shift Supervisors/lead Computer Operator Resume

Washington, DC

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