SUMMARY

• Highest degree of integrity, reliability, impartiality, resourcefulness, and tact.
• Excellent computer, customer service and communications skills.
• Excels at multi - tasking in a fast pace environment with time constraints.

PROFESSIONAL EXPERIENCE

Confidential

Clerk

Responsibilities:

• Manage my time, prioritize and plan work to assist Budget Analysts, Accountants, and Management and Program Analysts in a fast-paced work environment, and provide excellent customer service to ensure customer satisfaction.
• Put travel credit cards in order by name to make uncomplicated to manage when credits expire.
• Escort Contractors/Auditors to their Locations
• Drop off and pick up passport from the Passport Office.
• Perform a variety of technical and clerical duties including entering data into the computer, filing internal documents, letters and papers, typing email, reviewing correspondences, photocopying documents, and other general office functions.
• Answer telephones, transfer calls to the appropriate personnel, and take messages.
• Sort and distribute office mail into the assigned mailboxes.
• Update and maintain files in file cabinets and the computer, which have contributed to the ease and timeliness of gathering information for agency staff members.
• My duties include sorting, handling, delivering and protecting the sanctity of the mail in trusted. When delivering the mail, I am required to deliver the mail accurately and pick up any outgoing from the designated pick up are for outgoing mail. When picking up outgoing mail, I must verify each piece has the proper postage attached with a return address. Handling mail with insufficient addresses, unknown and undeliverable as addressed it must be returned to the sender/office immediately if unable to verify. Agency regulations require that I use the correct addresses and verify it twice and keep a log of incoming and outgoing mail. I am also required to provide the status of any customer packages or returns.
• Research data stored in both manual files and the computer, which has contributed to staff members’ meeting deadlines in a timely manner.
• Coordinate work with other departments and functional areas across the company in order to meet customers’ needs.
• Required to lift boxes of inventory.
• Use the Confidential (BEP) Instruction and Guidelines manuals to learn and keep updated with operational procedures.
• Keep inventory of office supplies, such as pens, folders and staplers etc. that were needed for the staff to complete their jobs efficiently and effectively. The accountability of office supplies required proper signatures, paper trails, and computer entries.
• Verify the inventory against the invoice to ensure that the requisitions and the invoice matched. If the inventory does not match the shipment, I determined the problem, take corrective measures and prepare the appropriate documentation to solve the problem.
• Used Confidential Guidelines/Safety procedure training manuals to learn and keep updated with operational procedures.

Confidential

Sales Representative

Responsibilities:

• Responsible for managing all the credit card and cash transactions in the gift shop.
• Use a cash registers
• Check identification.
• Use the correct methods for purchases. Verifying media such as personal checks money orders, credit card, debit card from customers.
• Responsible for a balanced cash draw at close of shift.
• Check the credit card machine carefully to ensure that no credit card slip are left.
• Verify each note, also recognized by a numerical value that distinguishes it from other denominations. Make sure money is correct place in vault in order (For example: All denominations are kept separately, $100, $50, $20, $10, $5 and $1) identifying new notes from old notes.
• Keep work area clean, neat and secured
• Dealt with a diverse customer population.
• Solved billing problems and handled customer inquiries.
• Responsible for back up inventory ordering and shelf stocking.
• Fast and reliable.
• Excellent communication and interpersonal skills.
• Developed a reputation for prompt, efficient service with high level of accuracy.
• Treat customers in a courteous and friendly manner.

Confidential

Help Desk Clerk

Responsibilities:

• Monitored the operation of BEP’s automated data processing hardware, and assisted in diagnosing customer problems, performed problem resolution and provided help to users of the Bureau’s computer systems.
• Recorded problems and maintained a problem data log book, to help prevent similar system-wide problems.
• Scheduled and performed input/output validations and distributed data products to the end users.
• Maintained the overall security, neatness, and general appearance of the computer room, terminal room, and media libraries.
• Provided hotline service for users to call in initial problem reports.
• Performed minor maintenance, which includes standard operations maintenance of IT, hardware such as the cleaning of printers and other minor preventive maintenance.
• Provided IT Resources and Support Services to BEP, Chief Information Office (CIO) and monitored operable status for the IBM z800 Mainframe z/OS 1.6 operating system.
• Diagnosed and resolved all critical error messages in an expeditious manner to assure the least amount of downtime.
• Performed a variety of technical support functions using TSO/ISPF and BEP Management Information System (BEPMIS), including daily system backups.
• Delivered computer printouts to Information Technology Specialists and Project Managers.
• Reviewed and created daily shift turnover logs to stay abreast of any outstanding items or changes that may have occurred during a shift change.
• Maintained and updated the IBM Standard Operations Procedures Manual (SOP) to keeping users informed of current operating procedures.
• Created and maintain Maintenance Log and Trouble Tickets for hardware that may require servicing from onsite personnel and offsite vendors.
• Served as backup coverage to Help Desk Staffers providing user support using Remedy 6.0 software.
• Maintained adequate operating supplies such as printer paper and ribbons as well as performing other administrative duties as assigned.
• Responsible for maintaining Blackberry Device filing system.
• Required to prepare clearly concise documents in response to inquiries received from customers and government officials.
• Prepared technical information that is comprehensible to individuals with basic customer knowledge.

Confidential

Tour Guide

Responsibilities:

• Present information to the public about each section of the printing process. For example: Offset Printing is the beginning printing process,
• Use a radio fredquency hand-held terminal to commutation to tour guides
• Respond to inquiries and questions regarding the tour. For example: Currency Overprinting section is were the US seal and serial numbers are printing on the sheets and the sheet are cut to notes
• Assist customers with any questions regarding products sold within the Visitor Center.
• Distribute tickets for each tour.
• Responsible for cleaning up and restocking the information booth with brochures and flyers.
• Responsible for identifying new notes from old notes.